Author Topic: [Fixed] SDM3055 - stay at boot screen  (Read 7765 times)

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Offline wojtek_p

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Re: SDM3055 - stay at boot screen
« Reply #25 on: November 01, 2016, 09:01:15 am »
I received email from EU Sales:
Quote
Our distributor informed us your topic on the eevblog.
Something went wrong during the repairing.
Sorry for the bad after-sales service.

If you accept, we would like to replace your SDM3055 with a new unit.
Waiting for the reply from you.

:)  :-+
Wojtek
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Offline wojtek_p

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Re: SDM3055 - stay at boot screen
« Reply #26 on: November 08, 2016, 04:51:27 am »
Siglent has surprised me again, this time in a very positive way. I have just received a brand new multimeter SDM3055 with a valid callibration certificate. I hope the previous negative experience with Siglent service has just been caused by some unfortunate circumstances that should not have happened.
I would like to thank the Siglent representative for solving this problem for me.
Also thank you to rf-loop and tautech for your support.
Wojtek
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Online tautech

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Re: SDM3055 - stay at boot screen
« Reply #27 on: November 08, 2016, 04:59:38 am »
Siglent has surprised me again, this time in a very positive way. I have just received a brand new multimeter SDM3055 with a valid callibration certificate. I hope the previous negative experience with Siglent service has just been caused by some unfortunate circumstances that should not have happened.
I would like to thank the Siglent representative for solving this problem for me.
Also thank you to rf-loop and tautech for your support.
Great result  :-+
Now I hope your new DMM surprises you more.  :popcorn:

Thanks to Siglent Hamburg for listening.  ;)
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Offline wojtek_p

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Re: [Fixed] SDM3055 - stay at boot screen
« Reply #28 on: November 08, 2016, 05:20:58 am »
:)
I have one more question.
In the new multimeter firmware is 1.01.01.16. On the Siglent website current firmware is 1.01.01.16R2 - Is it maybe the same firmware?

According to the "SDM3055 Firmware Revise History & Update Instructions" I should install the Vp15R2-to-p16-transition.ADS first.

What should I do?
« Last Edit: November 08, 2016, 05:31:00 am by wojtek_p »
Wojtek
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Online tautech

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Re: [Fixed] SDM3055 - stay at boot screen
« Reply #29 on: November 08, 2016, 05:42:45 am »
:)
I have one more question.
In the new multimeter firmware is 1.01.01.16. On the Siglent website current firmware is 1.01.01.16R2 - Is it maybe the same firmware?

According to the "SDM3055 Firmware Revise History & Update Instructions" I should install the Vp15R2-to-p16-transition.ADS first.

What should I do?
In mine (just checked) Utility>System Setup>System Info shows 16R2.
I check the websites and my local files too and there is no just 16.  :-//

It may be a factory version, I do not know.

As it seems to be later than 15R2, I do not think you need to use the Transition file but it will do no harm to use it.
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Offline wojtek_p

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Re: [Fixed] SDM3055 - stay at boot screen
« Reply #30 on: November 08, 2016, 05:51:49 am »
Thanks.
I think so too.
I do nothing  with this now -  let it be as it is.
Wojtek
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aided google translation
 

Online tautech

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Re: [Fixed] SDM3055 - stay at boot screen
« Reply #31 on: November 08, 2016, 06:54:47 am »
Thanks.
I think so too.
I do nothing  with this now -  let it be as it is.
To be sure about FW 16 vs 16R2 I have asked Siglent and am waiting for a reply.......
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