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Comparison of scope manufacturers for after sales support?

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jmc2000:
I haven't been burnt yet, but my biggest nightmare would be spending over £2000 on a scope that dies after three years, just out of the guarantee, and costing £500 to repair. Or, even worse, no longer supported!

1. Which manufacturers offer the best support when your expensive scope suddenly dies?

2. What are your personal experiences in getting an expensive scope repaired or replaced by the original manufacturer?

3. Which manufacturers tend to make the most reliable scopes?

IvoS:
Rigol DS1052 broken. Just sent it back today for warranty repair. The unit is 1.5 year old, was used sparingly. I will post my comments on how this goes later, but they returned my phone call today, which is a good start.

mikeselectricstuff:
I may be able to report on Owon's out-of warranty service soon... slow comms so far but at least some response to email....

Rufus:

--- Quote from: jmc2000 on March 27, 2013, 10:02:36 pm ---I haven't been burnt yet, but my biggest nightmare would be spending over £2000 on a scope that dies after three years, just out of the guarantee, and costing £500 to repair.
--- End quote ---

Funny, people will gamble small (and even moderate) amounts of money on lotteries, casinos and the like with almost guaranteed to loose odds but gambling a larger amount (£1000 to replace the 3 year old scope) on very good odds somehow becomes a biggest nightmare.

Agilent will charge you about £60 a year for a repair agreement on a £2000 scope. I would put the chances of a 3 year old Agilent scope failing during the next year at less than 1% which means with a £1000 replacement cost it isn't worth paying more than £10. I'll insure it with myself and pocket a notional £50.

Maybe I will get unlucky but the chances are I won't and its nothing to have nightmares about either way.

Bored@Work:

--- Quote from: jmc2000 on March 27, 2013, 10:02:36 pm ---1. Which manufacturers offer the best support when your expensive scope suddenly dies?

--- End quote ---

All this service stuff depends on things like where you live, who you are (big company vs small company vs. individual), where you bought (from local authorized distributor to that guy on the internet), and luck.

Even if you do all according to the book (e.g. buying a well known brand from a reputable local authorized distributor) you can have some nasty surprises. You have to live with it.

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