I'd agree with that assessment. Tequipment is one of the best companies around, in my book. They do a very professional job.
This is my experience as well, tequipment has been awesome with me, and I am picky. They always have the best price, an eevblog discount, and you can chat with them easily on their website, and they take care of whatever I need. They are excellent.
I see firmware updates as my job and not theirs, in the case of Rigol a quick email off to Jason @ Rigol always gets me what I need.