Sorry - Siglent SPD 3303S Firmware

[Docholiday]

Can someone please point me to the correct link that discusses the firmware issue for Siglent SPD 3303S where after a firmware upgrade is performed the display is upside down and its fix.

Just upgraded the firmware and that is what now appears an upside down display.

I tried to search several different ways i.e. Siglent SPD3303S firmware upgrade, Siglent SPD3303S upgrade but all I get is "Your search query didn't return any matches."

Thank You,

Nicholas

[tautech]

Can someone please point me to the correct link that discusses the firmware issue for Siglent SPD 3303S where after a firmware upgrade is performed the display is upside down and its fix.

Just upgraded the firmware and that is what now appears an upside down display.

I tried to search several different ways i.e. Siglent SPD3303S firmware upgrade, Siglent SPD3303S upgrade but all I get is "Your search query didn't return any matches."

Thank You,

Nicholas

Here it is:
https://www.eevblog.com/forum/testgear/siglent-spd3303d-series-bug/msg581704/#msg581704

Found by not including "S" in a forum search.

[Docholiday]

Thank you very much.......

[Docholiday]

Well, this totally sucks! Did the roll back and it still shows my screen upside down. My initial thoughts are 1.) I got ripped off 2.) I got scammed

I am thinking this because this same issue has been ongoing according to threads as far as I can tell since January 2015 and still no fix from Siglent.  Here are my specs on my SPD:

Software Ver. 1.01.01.01. 03R1

Hardware Version. V1.0

Product Type: SPD3303S

Wondering if anyone else has a different hardware version than I do. I am thinking this must be a hardware issue. But, I might be wrong? Going to call TEquipment from whom I purchased this from and see what they have to say about it. Next, Siglent America to hear and see how this issue is taken care of. I did read somewhere on here (but a model D and I have a Model S) that the unit was returned and the person then received and updated hardware rev. But, dam cannot find that post!

What really ticks me is that this is only a few months old...

This is what I get in trying to save a little money!

In America, there is a saying "A poor man pays twice but a rich man pays once"

Gee, and I have a Siglent SDG1025 also only a few months old. I wonder what surprises are in store with that one? Better excerise the hell out of it for any flaws too.

[tautech]

Expect a PM from Steve at Siglent USA.


You might have noticed rf-loops comments re Siglent not listing what HW a particular FW upgrade supports.
This must change especially for the SPS3303 series.

Siglent have said in the linked thread they will provide dedicated FW for HW V1.0, I'm somewhat surprised this has not happened as Zbig's problem was a while ago, however Siglents Technical support person Jade has since left the company, he replied they would provide V1.0 FW and therefore it is not surprising this has been overlooked as a result of his departure.

I'd ask you to perservere with the Siglent rollback FW, it did work for Zbig.

[Docholiday]

Thank you Tautech it was just that initial shock and having spent so much time setting up my Mac Book to work with the Siglent software, trouble shooting the fault, researching the issue online, waiting for responses, trying the fixes, and in the end still a FUBAR! 

When I stared this upgrade process the SPD3033 had only 4 startups now I have a lucky 13!

But, even US made products are at times just as bad or worse.

Surprising to me that so little info on this is available online. Surely, many many must have been affected by this issue? All I can really find are just users angry about this issue and no resolution. Other than what you linked me to and that one post about a return on a model D with hardware upgrade thats it!

Only, two bad units out of the biggillions and biggilions sold! Or perhaps a very low key buy back from the manufacture or quick silent replacement. Ok, I am getting started again with this issue. Behaving like one of those conspiracy lunatics.

I will update everyone as to what happens next. It is Sunday now, so Monday I will update.

Again, Thank You Tautech for stepping up to the plate and helping me. 

 

[tautech]

No problem, I'd be pissed too.

Any problems just point dealers etc to this thread.
Steve at Siglent has been notified, he'll give you guidance and take steps to ensure the chance of this happening again are reduced.

[Docholiday]

Kind of funny now as I had to use two wall plug power supply's to finish my assignment for my EE class. At first I mistakenly grabbed a low voltage AC power supply and a DC supply. Needless to say my class work went up in smoke and so did the power supply. 

[Zbig]

After exchanging some e-mails with Jade, I only managed to go back to what I originally had: V100R001B01D01P03R1 ("Setting overspray!" awesomeness). He was really trying to help, provided some reportedly custom firmware version, bootloader update, detailed PDF instructions, etc., to no avail, unfortunately. After wasting way too much time on that already, I finally gave up and decided to stick with the original FW. Please note, however, that current version of the PC control software seems to assume newer FW version (apparently they've changed the control protocol in the meantime) and no longer works with this FW version.

[Docholiday]

After exchanging some e-mails with Jade, I only managed to go back to what I originally had: V100R001B01D01P03R1 ("Setting overspray!" awesomeness). He was really trying to help, provided some reportedly custom firmware version, bootloader update, detailed PDF instructions, etc., to no avail, unfortunately. After wasting way too much time on that already, I finally gave up and decided to stick with the original FW. Please note, however, that current version of the PC control software seems to assume newer FW version (apparently they've changed the control protocol in the meantime) and no longer works with this FW version.

Did Jade even offer an exchange of your equipment?

When did buy your psu?

What hardware rev level is it?

Stupid question but you did not pursue any further?

Wow! This now brings up many red flags!

I will wait and see what the Siglent solution will be for me. This further pushes the issue at a hardware fault and perhaps not a firmware issue. A custom firmware for these rev. 1 versions. Seriously?

Think positive Nick! Breath in and out, try to think happy thoughts. A company like Siglent wont leave us like this with defunct equipment. They have a reputation to uphold. Its going to be Ok. 

[Docholiday]

Ok, just went online to Siglent America web site. Checked out the About Us and feel a whole lot better. So, under Siglent Culture you will find -

For their Values, Siglent states as follows;

Passionate, Creative, Eager
Inegrate, Faithful, Responsible
Generous, Experiencing, Caring

And for Operation Concept we have:

Honest, Creative, Cooperative, and win-win

And for last and not least its Service Concepts include:

Technology-oriented, and wait for it!

Service First!     

Yep! Nothing to worry about here at all!

[Zbig]

Did Jade even offer an exchange of your equipment?

Nope, but I didn't ask him to, either. It was not technically broken after all (after I managed to restore the original firmware). I have trained myself to buy equipment based on what it is at the time of purchase, not on the premise of some future upgrades. Got burned just too many times. Not to say I was particularly happy to get stuck with "parameter overspray" forever, mind you.

When did buy your psu?

About two years ago.

What hardware rev level is it?

According to the "Info" screen - 1.0. Fun fact: it's just hardcoded in the firmware. Go and check your upside-down screen - you've probably just been "upgraded"

Stupid question but you did not pursue any further?

Couldn't be bothered after all. It works just as fine as the day I got it.
EDIT: Well, actually better! Almost forgot about the CH3 power-on spike fix!

Wow! This now brings up many red flags!

I will wait and see what the Siglent solution will be for me. This further pushes the issue at a hardware fault and perhaps not a firmware issue. A custom firmware for these rev. 1 versions. Seriously?

Think positive Nick! Breath in and out, try to think happy thoughts. A company like Siglent wont leave us like this with defunct equipment. They have a reputation to uphold. Its going to be Ok. 

I'm a bit puzzled now. Is yours actually broken in any way other than the display being upside-down? If not, just revert to the original firmware (if you don't have it, PM me). It's not worth obsessing over. Just don't overspray your settings

[Docholiday]

Did Jade even offer an exchange of your equipment?

Nope, but I didn't ask him to, either. It was not technically broken after all (after I managed to restore the original firmware). I have trained myself to buy equipment based on what it is at the time of purchase, not on the premise of some future upgrades. Got burned just too many times. Not to say I was particularly happy to get stuck with "parameter overspray" forever, mind you.

When did buy your psu?

About two years ago.

What hardware rev level is it?

According to the "Info" screen - 1.0. Fun fact: it's just hardcoded in the firmware. Go and check your upside-down screen - you've probably just been "upgraded"

Stupid question but you did not pursue any further?

Couldn't be bothered after all. It works just as fine as the day I got it.

Wow! This now brings up many red flags!

I will wait and see what the Siglent solution will be for me. This further pushes the issue at a hardware fault and perhaps not a firmware issue. A custom firmware for these rev. 1 versions. Seriously?

Think positive Nick! Breath in and out, try to think happy thoughts. A company like Siglent wont leave us like this with defunct equipment. They have a reputation to uphold. Its going to be Ok. 

I'm a bit puzzled now. Is yours actually broken in any way other than the display being upside-down? If not, just revert to the original firmware (if you don't have it, PM me). It's not worth obsessing over. Just don't overspray your settings

Have not got that far with it so unkown if there are further issues waiting for me. All that shows now is a upside down screen. Excuse my stupidity but what does it mean not to overspray my settings?

I look at it this way I chose this product based upon its spec sheet and features it has. Most obvious the $$$ dollars. Not to mention the glowing recommendations as well. I now have a piece of equipment that can only be used partially and features impeded by this firmware/hardware. And now you have had this issue for two years! I just bought this psu and still has not been solved.

It is a matter of principle if the sales sheet said it does XYZ then it should do XYZ and not some other form that has contraints and limitations or worse it just wont run with updated application software without the updated firmware by the way wont work because of hardware rev 1.

To me this is totally misleading. Personnaly had I known this before hand (i already addressed this) I would have never bought this in the first place. I paid for a fully functioning product as advertised.

I must however give Siglent the opportunity to resolve this issue. Because that is the right thing to do.

Yes, my expectations are high at the moment but I must be realistic about this. The only issue I have about custom frimware to resolve the issue is its life expectancy. So, if something later happens like a new app version release or firmware release or worst case another bug. I will find my self right back where I started from. No amount of promises or don't you worry we are here you is going to make me feel comfortable.

I have other Siglent equipment that I purchased new and used and still believe in thier products and the company.

As I said, I got to give Siglent the opportunity to make it good...

[Zbig]

Regarding the "parameter overspray", I was referring to the message that shows when you dial voltage or current beyond its limits - it says "Parameter overspray" on the LCD They have corrected this message in the newer firmware version.

Regarding the rest of your post, well, you're generally right - there is a firmware update feature and it should work. Just keep in mind, the majority of stuff we use every day (and 100% of the stuff we were using in the past) is either not firmware-upgradeable or doesn't utilize firmware at all. It's not like these products are always perfect or that the manufacturers don't introduce revisions, fixes and improvements silently over time. I think I got too philosophic Anyway, when it comes to Chinese products, I learned not to expect much (yet) in terms of PC software and firmware update availability.

[Docholiday]

Yes, your right about the firmware and technology. And Thanks about the overspray too.

Ok, this may be crazy thinking but when a company comes to the USA to setup shop here and promote that then my expectations are now raised or I should say the bar has been raised.

[tautech]

Yes, your right about the firmware and technology. And Thanks about the overspray too.

Ok, this may be crazy thinking but when a company comes to the USA to setup shop here and promote that then my expectations are now raised or I should say the bar has been raised.

You are quite correct, with American staff now involved there is now much correction of manuals, datasheets, Firmware and general terminology for particularly the English speaking markets. Obviously there is still much to do and it is great Siglent have made the investment in the US, this reduces the pressure on small distributors like myself.

Forum members also contribute to improvements and Siglent is grateful for the oppurtunity to be involved here.

[Siglent America]

PM Sent.

[Docholiday]

Very nice, Siglent replied the very first thing this morning. So, I am going to give them a few days to reply because they must contact the factory and wait for a reply.

As they say in the deep south of America,  "I'll keep ya' all posted!" 

Nicholas

[Siglent America]

PM Sent.

We should have the fix now. We don't have a unit with an upside down display to try out here in our office but we have contacted you via PM.

We appreciate your patience.
Steve

[Docholiday]

Ok, I am school at the moment. I will try it out after school but will not get home until 4 pm pacific time.

Thank you,

Nicholas

[Docholiday]

I am totally at fault and there is no issue with the PSU display with the software.

I upgraded the PSU to the wrong firmware version.

Also my apologies to everyone on the board and a special apology to Siglent America and to Scott from Siglent America for driving him nuts. And to everyone else a sincere Thank You for your help and feedback.
 
Nicholas

[tautech]

I am totally at fault and there is no issue with the PSU display with the software.

I upgraded the PSU to the wrong firmware version.

Also my apologies to everyone on the board and a special apology to Siglent America and to Scott from Siglent America for driving him nuts. And to everyone else a sincere Thank You for your help and feedback.
 
Nicholas

In the Utilities menu and status screen the current FW installed is listed and it is a good double check to see if any FW just installed has been accepted and is indeed correct. Many of us have made these mistakes and you are not alone. 
Siglent need to have a checksum in FW that makes it impossible to install the incorrect FW and prevent these problems.