My Siglent SDG1025 Repair Experience

[sanman]

I recently had a problem with my SDG1025 where the Channel 1 output was low amplitude and distorted. The unit is about a year old and has worked great until this issue.

I contacted Siglent via email and received a reply back in 30-minutes, along with an RMA number and shipping information.

I shipped the unit on a Thursday and received the unit BACK the following week. All repairs were covered under warranty.

The unit is working great once again 

A big shout out to Siglent for the great support and quick turn-around. 

[rf-loop]

I recently had a problem with my SDG1025 where the Channel 1 output was low amplitude and distorted. The unit is about a year old and has worked great until this issue.

I contacted Siglent via email and received a reply back in 30-minutes, along with an RMA number and shipping information.

I shipped the unit on a Thursday and received the unit BACK the following week. All repairs were covered under warranty.

The unit is working great once again 

A big shout out to Siglent for the great support and quick turn-around. 

Please can you kindly also tell us where on the earth this happend.

[sanman]

ahhhh sorry. I live in Washington, USA and shipped to Siglent in Ohio, USA.

[BigfootJim]

I had trouble with the SDG805 I bought not communicating over USB.  Contacted Siglent support, spent about a day e-mailing back and forth over drivers (the HW ID did not match anything in their driver), and sent the unit in.  They turned around and offered to upgrade me to the SDG1010 at cost and covered the shipping.  Probably the easiest & best customer service I've experienced from an MFG in the last 10 years.  Except maybe for Samsung replacing the PS in my TV 1.5 years out of warranty due to a design flaw and bad caps.

thx
-BFJ