Products > Test Equipment
DS2000A Upgrade Utility
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BTO:
ok.  SO...

@ Kappes Buur


I've failed to get the Passed the USB recognition stage
with the Win 7 Ultimate 64 bit system

another thing i discovered was that i had the USB cable plugged into a 3.0 Port (not sure if that's relevant or not)

either way

with the New installation of Win 7 Pro OEM 32bit on my laptop
the laptop has a USB 2.0

i did only the following

- Installed the O/S
- Installed only Necessary Drivers for the laptop
- Installed Flash Player 13 Active X
- Installed Shockwave Player 12.1
- Installed Java 7 Update 51

the Applilcation you wrote installed

- Bonjour
-Microsoft NET Framework 4.5.1
- National Instruments Software
- Visa Shared Components

i ran all that, and that only
Same issue  at the stage where the DSO needs to be connected to the USB Port on the computer, it doesn't detect in the software

However, in Device Manger IT DOES SHOW UP as
PORTABLE DEVICES
                                DS2072A
                                F:\
                                G:\

as well as the fact that it always Detects in Windows Automatically

NOTE: this occurs because your application of course, installs the drivers (i didn't install drivers seperately)

after this Failure

i installed Microsoft Silverlight and did the whole thing all over again,

Still no luck

same issue

i then Disabled Windows Firewall and Windows Defender  (the system currently has no other antivirus or malware applications installed.

i then attempted the procedure...
still no luck

i then went to the extreme of adding DS2000A Utility in the menu of

Windows Firewall / Add Another program though the firewall
I'm connected Via Ethernet to my router
the current network is NOT HOMEGROUP and the current network is HOME NETWORK private.
Permissions have been granted to the application and it still doesn't run

Any ideas...

THANKS
BTO:
OK... GOT IT

[Let me now contain my excitement Just long enough to explain how i fixed the issue]

SO..
After doing all of the above i got to thinking as follows

- My PC works without issues
- MY PC is 64 bit win 7 but then again, others have had the application work on 64 bit as well
  and.. on top of that, the 64 bit thing shouldn't be a factor anyway.
- after the reformat of the Laptop and retry several times unsuccessfully, i started to think
   that perhaps the download was at fault
   BUT.. That' Can't be right either,  Because others have used the same download and confirmed success of Upgrade

- i Then started to explore the idea that perhaps My RIGOL Supplied USB Cable (USB A - USB B) May be faulty,   but that was sort of dumb, considering that windows Flawlessly recognizes the device.

- i then thought it may be the actual USB B Port on the Scope that may be faulty or Loose
   so, i jiggled the cable around slightly , but then again, it occured to me
   that can't be the case either, because . IT DETECTED IN WINDOWS

- FINALLY WE GET TO THIS POINT
  i decide to have a look through all the options in the scope (Keeping in mind that i'm new to this piece of hardware.

after a bit of fiddling around, ...
I DISCOVERED THE SOLUTION

in UTILITY\IO SETUP\USB DEVICE     it was set to PictBridge
as opposed to AUTO  or   COMPUTER

I SET IT TO  "COMPUTER"
and re ran the software, with all fingers and toes crossed
and YES... SUCCESS

it detected right away

i changed the setting back and was able to duplicate the problem

i then went back to my original PC and was able to duplicate the problem and rectify the problem there as well,

and performed the Upgrade without a Hitch

I'M NOW HAPPY AS A KID IN A CANDY STORE.



guys, i want to sincerely thank everyone for helping me on this

I want to especially thank the following people
- DAVE JONES    For actually creating this super cool forum where you can actually interact with Intelligent people who actually know something, and can actually teach me a thing or two.
And for keeping the Legend of Marty McFly Alive in today's day.

-  CYBERNET,  Mate, thanks a million for reverse engineering this  and saving everyone thousands of dollars in upgrades,  and thanks for doing all this Free of Charge
(i'm the same way , i help people in this way as well, when i can)

- MADCROW - Thankyou to you also mate, for all your effort and development, Your a champion

- KAPPES BUUR - Thanks mate for your patience with me, i appreciate everything

AND LASTLY, I'd like to say this to everyone and extent this offer to anyone on this forum.

At first i just thought EEV Blog was a You Tub thing and a Website,
it wasnt until i started researching this Rigol Scope thing that i discovered that Dave had a Forum

the People one this forum Seem to be pretty cool
I'd like to actively participate and Help

if anyone needs anything from me, and i can help, Please let me know
Especially if you are the above mentioned people that i thanked


Thanks Again guys,
Really Appreciate it
Be Cool
AndersAnd:

--- Quote from: BTO on April 14, 2014, 10:30:12 am ---I DISCOVERED THE SOLUTION

in UTILITY\IO SETUP\USB DEVICE     it was set to PictBridge
as opposed to AUTO  or   COMPUTER

I SET IT TO  "COMPUTER"
and re ran the software, with all fingers and toes crossed
and YES... SUCCESS

it detected right away

i changed the setting back and was able to duplicate the problem

i then went back to my original PC and was able to duplicate the problem and rectify the problem there as well,
--- End quote ---

Does it work on the AUTO setting too? Would be nice to know if it should be included in a user's guide.
BTO:
OK,  i can easily test that for you without the need to reflash the Firmware

give me 5 mins, i'll test all the options for you.

STANDBY....
BTO:
Hi Mate

Now.. what i found out was this

When you run the DS2000A Upgrade Utility
and you get past the screen where is loads the Custom Firmware onto USB
and then you required to plug in your DSO, but it doesn't detect

HERE'S THE DEAL

You need to go to UTILITY\USB DEVICE

You have 3 visible Items
Auto Detect
Computer
PictBridge

Now (AT LEAST ON MY SCOPE) it seems that only the last 2 are selectable

I guess (and it is just a guess) that it's always in Auto Detect Mode

I did some further reserach
i downloaded the Manual which is available here
http://www.rigolna.com/download/501G00000001PKXIA2/

and the relevant page is ........ 14-6

it reads as follows:
============================================================
USB Device

This oscilloscope can communicate with PC or PictBridge printer via the USB Device interface at the rear panel. You need to set the oscilloscope to make it match with different device types.

Press Utility - IO Setting - USB Device and use (Intesity Knob) to select the desired device type.

- Computer: in this type, the oscilloscope can communicate with the PC.
- PictBridge: in this type, the oscilloscope can communicate with the PictBridge printer.
===============================================================

Going off that
i would guess to say that the Manufacturer has it in AutoDetect Mode always, but you can force it to Communicate with a Port at will

Mine was in PictBridge Mode when i had the problem
that was most likely as a result of my other Engineer freind who came over the evening and who owns an Old 7 Year old Tektronix Digital Scope

He must have changed the setting without me realizing it.

But.. I'm unable to actually manually select Auto Detect
and i've tried going through the scope to find other relevant settings that may Cause this item to NOT BE GREYED OUT

have not had any luck finding such an item

will continue to tinker with my scope, and if i happen to find a way to do it, i'll post it,
but, going off the manual i'm guessing that won't happen.

Hope this has helped you
let me know if you need any further assistance

BE COOL
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