Products > Test Equipment
E36300 Series Programmable DC Power Supplies (E36311A, E36312A, E36313A)
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pe1oxp:
Just curious, how do they swap the power supplies? Do you get a 'new' one ore just one out of the poo which is modified?
This because mine are almost 'new in box' and won't get a replacement with a bunch of scratches
LaurentR:

--- Quote from: pe1oxp on July 30, 2018, 06:25:29 am ---Just curious, how do they swap the power supplies? Do you get a 'new' one ore just one out of the poo which is modified?
This because mine are almost 'new in box' and won't get a replacement with a bunch of scratches

--- End quote ---

I got mine back this week. I got a new unit (I had asked for it - not sure if that's std). Funnily enough, it didn't come with a box at all, it was brought by a Keysight-branded courier as is (they are not joking when telling you to not send any accessories - even the terminal blocks). My wife had no idea what it was and I found it laying on the kitchen table, side handle up  ::)
cowana:

--- Quote from: LaurentR on July 30, 2018, 06:41:59 am ---(they are not joking when telling you to not send any accessories - even the terminal blocks)
--- End quote ---

Strangely my replacement came with the three sets of terminals attached (I hadn't sent in any on the unit I returned). It looks to be brand new and shows no signs of use - maybe terminal blocks get attached at some stage during calibration?

Return shipping was in a giant cardboard box, with those bags of expanding foam keeping it safely in the middle of the box.
nctnico:

--- Quote from: cowana on July 30, 2018, 10:05:00 pm ---
--- Quote from: LaurentR on July 30, 2018, 06:41:59 am ---(they are not joking when telling you to not send any accessories - even the terminal blocks)
--- End quote ---

Strangely my replacement came with the three sets of terminals attached (I hadn't sent in any on the unit I returned). It looks to be brand new and shows no signs of use - maybe terminal blocks get attached at some stage during calibration?

Return shipping was in a giant cardboard box, with those bags of expanding foam keeping it safely in the middle of the box.

--- End quote ---
Same here. I'm not quite happy with the way it got shipped back. I shipped mine back in the original box & packaging and was expecting to get it back the same way. I send the terminals back as well but the unit I received came with the terminal blocks so the people at Keysight have been paying attention.
HighVoltage:
I shipped my E36312A in the original box today to Keysight Germany.
Looking forward, to how it will come back. Hopefully in the original box.
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