| Products > Test Equipment |
| E36300 Series Programmable DC Power Supplies (E36311A, E36312A, E36313A) |
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| pe1oxp:
Just curious, how do they swap the power supplies? Do you get a 'new' one ore just one out of the poo which is modified? This because mine are almost 'new in box' and won't get a replacement with a bunch of scratches |
| LaurentR:
--- Quote from: pe1oxp on July 30, 2018, 06:25:29 am ---Just curious, how do they swap the power supplies? Do you get a 'new' one ore just one out of the poo which is modified? This because mine are almost 'new in box' and won't get a replacement with a bunch of scratches --- End quote --- I got mine back this week. I got a new unit (I had asked for it - not sure if that's std). Funnily enough, it didn't come with a box at all, it was brought by a Keysight-branded courier as is (they are not joking when telling you to not send any accessories - even the terminal blocks). My wife had no idea what it was and I found it laying on the kitchen table, side handle up ::) |
| cowana:
--- Quote from: LaurentR on July 30, 2018, 06:41:59 am ---(they are not joking when telling you to not send any accessories - even the terminal blocks) --- End quote --- Strangely my replacement came with the three sets of terminals attached (I hadn't sent in any on the unit I returned). It looks to be brand new and shows no signs of use - maybe terminal blocks get attached at some stage during calibration? Return shipping was in a giant cardboard box, with those bags of expanding foam keeping it safely in the middle of the box. |
| nctnico:
--- Quote from: cowana on July 30, 2018, 10:05:00 pm --- --- Quote from: LaurentR on July 30, 2018, 06:41:59 am ---(they are not joking when telling you to not send any accessories - even the terminal blocks) --- End quote --- Strangely my replacement came with the three sets of terminals attached (I hadn't sent in any on the unit I returned). It looks to be brand new and shows no signs of use - maybe terminal blocks get attached at some stage during calibration? Return shipping was in a giant cardboard box, with those bags of expanding foam keeping it safely in the middle of the box. --- End quote --- Same here. I'm not quite happy with the way it got shipped back. I shipped mine back in the original box & packaging and was expecting to get it back the same way. I send the terminals back as well but the unit I received came with the terminal blocks so the people at Keysight have been paying attention. |
| HighVoltage:
I shipped my E36312A in the original box today to Keysight Germany. Looking forward, to how it will come back. Hopefully in the original box. |
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