| Products > Test Equipment |
| E36300 Series Programmable DC Power Supplies (E36311A, E36312A, E36313A) |
| << < (42/54) > >> |
| bitseeker:
--- Quote from: LaurentR on July 30, 2018, 06:41:59 am --- --- Quote from: pe1oxp on July 30, 2018, 06:25:29 am ---Just curious, how do they swap the power supplies? Do you get a 'new' one ore just one out of the poo which is modified? This because mine are almost 'new in box' and won't get a replacement with a bunch of scratches --- End quote --- I got mine back this week. I got a new unit (I had asked for it - not sure if that's std). Funnily enough, it didn't come with a box at all, it was brought by a Keysight-branded courier as is (they are not joking when telling you to not send any accessories - even the terminal blocks). My wife had no idea what it was and I found it laying on the kitchen table, side handle up ::) --- End quote --- Yeah, if you're within range of one of their couriers or shuttles, they'll hand deliver a replacement. The same thing happened to me with a DMM that was defective. I shipped the bad one to them. Some time later, they scheduled a drop date/time and the guy who arrived just handed me the replacement DMM (no box or accessories) with the usual big yellow envelope containing its calibration certificate. It looked new, but I felt it was a little odd that the meter didn't come in some kind of container. Great service, though. |
| capt bullshot:
Did anyone make a before-after comparison yet? Not what the transient looks like, but in terms of what gets modified / replaced, or is there any component level instruction for the mod available, as with the "good old stuff"? |
| pe1oxp:
--- Quote from: LaurentR on July 30, 2018, 06:41:59 am --- --- Quote from: pe1oxp on July 30, 2018, 06:25:29 am ---Just curious, how do they swap the power supplies? Do you get a 'new' one ore just one out of the poo which is modified? This because mine are almost 'new in box' and won't get a replacement with a bunch of scratches --- End quote --- I got mine back this week. I got a new unit (I had asked for it - not sure if that's std). Funnily enough, it didn't come with a box at all, it was brought by a Keysight-branded courier as is (they are not joking when telling you to not send any accessories - even the terminal blocks). My wife had no idea what it was and I found it laying on the kitchen table, side handle up ::) --- End quote --- Thanks for your reply. Will look for another box before I ship the power supply. So I can keep the original box for calibration of repair. Hopefully they will ship it back in a box otherwise it can be damaged at the local bookshop before i can pick it up |
| TiN:
I've sent mine over a month ago, and still waiting. Supposed to be done 7/16 but there is "parts shortage" and no ETA. :-BROKE |
| rsjsouza:
The whole process for me is taking more than a month, with the regular service being done in Germany. I am supposed to receive it next week. Hopefully they schedule a delivery time if they want to hand it off like others. Regarding packing: if you have babies or toddlers, the package for bulk quantity of diapers and wipes is a good reasonable solution for most electronics. The power supply could fit in the largest box, but still with not much room for filler material. I then remembered I had purchased a large water pump a few weeks earlier and used that to send the PS. Thr irony: after sending the PS via mail, a few weeks later Keysight sent me an email advertising their delivery program. :( |
| Navigation |
| Message Index |
| Next page |
| Previous page |