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EEVblog 121GW Multimeter Issues

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J-R:
Could it have split the PTC open a bit?  Or maybe that happened when it failed?

vyruz:
Thanks for all the replies!
Thinking more about this, yesterday might have been the first time I ever measured mains current with this DMM, I mostly bought it (besides sponsoring Dave of course :)) for working on low power electronics (5-12V, <5A). I normally use a simply Fluke 113 when I work on mains, it just happened yesterday that this DMM was laying on the table right beside the mains socket I wanted to measure...
I was thinking that I should have noticed 'issues' (not sure how they would manifest exactly) with low power circuits as well, if there was a persistent short across the shield, but as others have suggested, it may have been a freak case of the shield having nicked the PTC just enough so only mains power would cause a short.

I got this DMM through the initial Kickstarter campaign, the serial number is 180701285, and there's an EEVBlog authenticity label with the number 001882 beside it.
I found a shipping notification of Welectron on July 18th, 2018, so probably received it a few days after.

I never dis-/re-assembled the DMM before this happened yesterday, but of course can't offer more than my word on this. I am also aware the 1 year warranty is well expired. The intention of my post was not to get free replacement (though I would be happy to accept one :)), I just though I had done something wrong. at this point I'd be happy to get some advice on  the feasability on a possible repair, and of course preventing this from happening to other users if it really is a manufacturing defect.

I snapped some more pics of the PTC ('vanilla' and with the heat shrink removed) and shield in the specific location, the shield shows a hole a couple mm's down from the edge of it, so that would mean the shield was not actively cutting into the PTC at the time this happened. It looks like the short went out of the side of PTC into the flat area of the shield (through the plastic film).


--- Quote from: J-R on May 24, 2021, 02:53:24 am ---Yes, I can see the plastic pulled away from the metal shield...

--- End quote ---
The hole I mentioned exists in the plastic as well as the metal shield, so would mean the plastic was adhered to the shield when the fault happened. I fumbled a bit when disassembling the DMM yesterday, so might have been me that separated the plastic from the shield.

crispus:

--- Quote from: vyruz on May 23, 2021, 04:49:00 pm ---It seems my 121GW just broke, and I have no idea how or why :S
--- End quote ---
Unfortunately yours is looking way worse than mine, but still, this shouldn't happen. I am in the same situation (Kickstarter, never used it on mains until the incident, just a matter a fact, I used it very rarely)

We must have been lucky enough to catch some corner case... For some reason 121GW doesn't like mains  ;D

J-R:
The cut marks in the heat shrink around the PTC still really make me suspect the metal shield was cutting into it.  PTC fails and splits open, internals make contact with the metal shield.

jancumps:
For reference, I've opened my meter, and took a photo of that area of the shielding.
SN 180701835
The plastic is starting to shed from the alu.

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