Products > Test Equipment
EEVblog 121GW Multimeter Issues
joeqsmith:
I'm interested in knowing how it's handled. Granted, there's no warranty but it sure seems like a manufacturing issue and should be covered.
e0ne199:
--- Quote from: joeqsmith on May 25, 2021, 12:31:44 pm ---I'm interested in knowing how it's handled. Granted, there's no warranty but it sure seems like a manufacturing issue and should be covered.
--- End quote ---
looks like you really hate everything about 121GW...hope that you don't hate its designers as well ;D
joeqsmith:
--- Quote from: e0ne199 on May 26, 2021, 11:47:24 am ---
--- Quote from: joeqsmith on May 25, 2021, 12:31:44 pm ---I'm interested in knowing how it's handled. Granted, there's no warranty but it sure seems like a manufacturing issue and should be covered.
--- End quote ---
looks like you really hate everything about 121GW...hope that you don't hate its designers as well ;D
--- End quote ---
:-DD :-DD
That's just your perception. I haven't met the designers. While the 121GW certainly falls short in much of my testing, I don't take it personal. Some meters are just far more robust than others is all. In this particular case, no one was hurt. It did remind me of one of the first videos I saw of Dave's with what he called a near death experience. Good stuff.
Brumby:
Not sure about anywhere else, but here there are consumer protections which extend outside of any warranty. If a product is offered with a 1 year warranty and a fault existed in that product at the time of purchase, it does not matter that the fault was not discovered until 2 or 3 years later. The product was not fit for purpose at the time of purchase and (here in NSW at least) the consumer has the right, by law, to choose either a refund or replacement of a unit with a major fault - which is what the above example would seem to be. (They cannot be forced to accept repair of a product that has a major fault.)
vyruz:
I think something along those lines is the case here in Europe/Belgium as well, however, I didn't really 'purchase' the DMM, I just backed Dave's kickstarter campaign and got a DMM in return as thanks, at least that's my crude understanding of how kickstarters work. Dave did seem intrested in the serial number and purchase date a couple of posts ago, so I'll see if he gets back to me about a possible solution. I'd also be happy to settle for an affordable PCB replacement, if that would be an option. Anything really since now I've just got a very expensive paper weight.
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