Author Topic: siglent.eu ?  (Read 762 times)

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Offline carl0s

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siglent.eu ?
« on: October 12, 2021, 01:27:47 pm »
Anybody have any trouble with siglent.eu ?
I ordered an SDS2204X Plus with the LA bundle, and also their training / test board thing, last Monday (~8 days ago).
Before I placed the order, there was an error on their website, so I contacted the info@ email address and received a prompt reply that it was being fixed and to try again in 30 minutes.
I tried again and placed my order, no problem.
I received an order confirmation 04/10/2021 12:48.

Thursday 7/10/21 I emailed the same info@ address asking if there was an estimate for the delivery date.
No reply so far.
Yesterday (11/10/21) I asked the same, via the contact form on their website.

All gone quiet.

Order status just says "paid".
« Last Edit: October 12, 2021, 02:11:54 pm by carl0s »
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Offline 2N3055

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Re: siglent.eu ?
« Reply #1 on: October 12, 2021, 02:57:39 pm »
Siglent.eu is a company that sells Siglent products. They are not very "consistent" with their service...

That is not a Siglent web site, Siglent web site in EU is siglenteu.com.

You would be better off if you have ordered from Batronix, Batteryfly, or Welectron from Europe.
Or even better yet, Telonic directly in UK, members here from UK say they are OK. And no import procedure.

« Last Edit: October 12, 2021, 06:09:07 pm by 2N3055 »
 
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Offline masterx81

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Re: siglent.eu ?
« Reply #2 on: October 12, 2021, 03:56:12 pm »
In 2018 i've ordered two 1104x-e, no problems with them. They have shipped them 3 days after the order confirmation. I think the site is maintained by "JR Special Electronics". They seem an authorized siglent reseller: https://www.siglenteu.com/how-to-buy/
 

Offline carl0s

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Re: siglent.eu ?
« Reply #3 on: October 12, 2021, 08:54:56 pm »
Aye, I know who they are / aren't. They are an authorised distributor though.

The UK suppliers did not have the kits / bundles that I wanted.

There's no import duty from EUR to UK and no VAT due at the border either, under the postponed accounting scheme. Should pass through unimpeded.
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Offline Martin72

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Re: siglent.eu ?
« Reply #4 on: October 12, 2021, 09:49:40 pm »
Quote
and also their training / test board thing

Ah, maybe that´s the trap...

When I remember it right I´ve ordered the demoboard by siglenteu.com too.
It lasts several weeks and the informations about the status were weak.
They should offer the option about shipping avaible parts of the order separately instead of waiting for another to arrive.

« Last Edit: October 12, 2021, 10:04:28 pm by Martin72 »
 
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Offline carl0s

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Re: siglent.eu ?
« Reply #5 on: October 13, 2021, 11:02:34 am »
Quote
and also their training / test board thing

Ah, maybe that´s the trap...

When I remember it right I´ve ordered the demoboard by siglenteu.com too.
It lasts several weeks and the informations about the status were weak.
They should offer the option about shipping avaible parts of the order separately instead of waiting for another to arrive.

Yeah. They could just reply to my email though and let me know... being ignored makes you think something is wrong.
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Carl
 

Offline Martin72

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Re: siglent.eu ?
« Reply #6 on: October 13, 2021, 06:43:36 pm »
Hi,

Yes it was siglent.eu - in 2020, I´ve ordered the deskew fixture from them.
They confirmed the order at 30.05., at 13.06., they claim the order has been shipped...
At the 19.06. they answered me, the item will arrive to them this week - Although they claimed it has been shipped before.
A "few" days later:

Quote
Hi XXXX,

Today we got the 28.06. .... at 30.05. I´ve ordered and payed in advance the item.

If this won´t arrive inbetween the next week to me, I want to cancel the order and get my money back.
The bank data of me will be then posted in a separate email.

Regards,

Martin
Am 19.06.2020 um 11:35 schrieb info - Siglent.eu:
Hi Martin,

Thank you for your email.
I check with the warehouse now. ( we expected this item this week )
Sorry for the delay ( Siglent has some delays due to the covid 19 with there normal stock supply to us all is a bit slow but still moving )



Have fun.. 8)
« Last Edit: October 13, 2021, 06:46:19 pm by Martin72 »
 
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Offline carl0s

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Re: siglent.eu ?
« Reply #7 on: October 17, 2021, 08:00:15 pm »
Just had a 'shipped' notification, followed by a tracking email from UPS. Delivery expected this Wednesday.
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Offline Martin72

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Re: siglent.eu ?
« Reply #8 on: October 17, 2021, 08:37:25 pm »
Good luck!  :-+

By the way, what have you ordered, the STB-3 ?

Offline carl0s

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Re: siglent.eu ?
« Reply #9 on: October 17, 2021, 09:23:04 pm »
Thank you. Yes that's correct, the STB-3, sds2104x plus, and the summer special LA and AWG bundle.
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Offline Martin72

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Re: siglent.eu ?
« Reply #10 on: October 17, 2021, 10:10:23 pm »
Ah, welcome to the club of the few owners of the STB-3... ;D

Don´t expect to get the full information from the "manual"...

And congrats to the buy of the actually best scope hobbyists can afford.


Online tautech

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Re: siglent.eu ?
« Reply #11 on: Yesterday at 12:27:40 am »
Ah, welcome to the club of the few owners of the STB-3... ;D

Don´t expect to get the full information from the "manual"...
Yet it's quite adequate if you know how to drive your scope.  ;)

STB-3 has been around for some years and before the current range of Siglent scopes were even on the drawing board so any instructions would be long out of date for current models.
STB-3 has enough tricky waveforms to challenge even experienced scope users and illustrations/screenshots are included to demonstrate scope and trigger settings required to replicate them.

For the real DSO novice a better manual would certainly help however rather than printed black and white instructions 'learning by doing' is still the best path to competency.
Mostly we would never use all the features in the modern DSO but knowing they're there and experiencing their usage arms you for when you do.
Avid Rabid Hobbyist
 

Offline Martin72

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Re: siglent.eu ?
« Reply #12 on: Yesterday at 08:33:09 pm »
Quote
'learning by doing' is still the best path to competency.

This should be printed on every weak manual on the last page. ;)


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