| Products > Test Equipment |
| Finally! Hantek HDM3065 6.5 Digit DMM |
| << < (22/24) > >> |
| Microcheap:
--- Quote from: ali_asadzadeh on April 10, 2024, 03:08:54 pm --- --- Quote ---Hantek sent me a firmware update but apparently it did not solve this issue yet. I will try do run more tests later to confirm. --- End quote --- Thanks for sharing, would you please your hantek contact info, because they did not answered their emails to me? --- End quote --- I've never had problems getting a response from them by e-mail, I really don't now what happens. I now have direct contact with one of their representatives by Skype so it's much faster. I am not sure if I could share that, but I will ask. For technical support, I would recommend that you first try to contact directly the seller from whom you bought the equipment, they should have easier access to Hantek's support, and contrary to what appears, they are very responsive and helpful. I've also shared sometimes links from posts of this forum with them to see if they could help, but apparently, the moderator blocked their IP so they can't read the messages... --- Quote from: jezgb on April 10, 2024, 03:29:57 pm ---Do you know if Hantek are aware that this issue exists? --- End quote --- Yes they are, I reported it to them and they sent me the new firmware to test. I'll run more tests later and report back to them and see what else they can do. |
| jezgb:
--- Quote from: Microcheap on April 10, 2024, 05:12:51 pm --- --- Quote from: jezgb on April 10, 2024, 03:29:57 pm ---Do you know if Hantek are aware that this issue exists? --- End quote --- Yes they are, I reported it to them and they sent me the new firmware to test. I'll run more tests later and report back to them and see what else they can do. --- End quote --- That's very good to hear - thank you! Fingers crossed... Cheers, Jez. |
| Microcheap:
Just got the new firmware for the HDM3065(B). It looks like Hantek have fixed the issue that caused a spike reading at ~36min of logging. I've also attached the FW for the HDM3055 if anyone need it, but I don't have how to test that. After applying the update the multimeter will reboot, but you'll have to turn it off and on again for the new firmware to be loaded. |
| jezgb:
ETA: Ignore me, I'm an idiot. I didn't power cycle the unit after the software update. Having done that, it is indeed fixed. Thanks again! Hi Microcheap, Thanks for posting this - very much appreciated. Sadly, it's done nothing for my 3065... :( Cheers, Jez. |
| Microcheap:
Did you turn off the meter after the update? The new firmware is loaded just after the next power on cycle. |
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