Products > Test Equipment
REVIEW - Rigol DS2072 - First Impressions of the DS2000 series from Rigol
IanJ:
--- Quote from: marmad on June 02, 2013, 09:22:33 pm ---
--- Quote from: IanJ on June 02, 2013, 09:14:21 pm ---I never bought the 2102 as I had priced up, I bought the 2072.......a helluva lot cheaper.
--- End quote ---
Still, there were better deals to be had - you didn't wait long enough after your original post. Something is screwy with the Forum notification system today; I'm not getting notified of posts for a LONG time.
--- End quote ---
Hi,
My supplier just called me and said 2 to 3 weeks delivery so I have the chance to cancel the order.........so do you have somewhere else I can try. I've to call them back tomorrow to let them know what I wish to do.
PS. I got offered the DS2102 at 5% less than list price to stay with them.......but that doesn't interest me.
DS2072 it has to be.
Ian.
Harvs:
It would seem the DS2072 is actually the harder one to get. I wonder why the dealers seem to have bet on selling the 100MHz variant? I wonder if they are selling many 2102s?
It took me about 6-7 weeks to get one through the local dealer here. No doubt I could have got it sooner from OS, but I didn't have to pay for postage through Emona.
van-c:
I received a PM from this group confirming good rep of TEquipment. The online chat girl said they expected stock in 2 weeks. So I ordered. Now, I go into the constantly-checking-status-of-order mode...
--Van
Yaksaredabomb:
--- Quote from: van-c on June 03, 2013, 01:48:45 pm ---The online chat girl said they expected stock in 2 weeks.
--- End quote ---
I've generally had a good impression of their customer service and attitude, but bad luck with delivery timing.
My most recent order had a lead time of 5 wks, which I found out on the "order status" page a few days after placing the order. You could say it's my fault for not asking for a quote to get stock status ahead of time, but with such a long lead time a note on the product page or at checkout would have been nice. On top of that, I requested a quote for the same item about a week after the sale just for the heck of it, to see what timing estimate I'd get that way. The quote said "Notes: Lead time is 2 weeks." I called in to get to the bottom of it and found out the quote was mistaken - the leadtime was still 5 weeks (so 6 weeks from the time of my sale).
According to UPS the order left their dock just shy of 4 weeks after the sale. That's 4 weeks late, 2 weeks early, or 1 week late depending on what version of info the customer got and depending on whether one believes month+ backordered status should be identified on the product page or at checkout (or only mentioned when the customer asks for it).
I wrote them about this in response to a "let us show you why we're better" email back on April 5th and haven't heard back, but then I viewed it more as a comment slip and wasn't necessarily expecting a response.
Everyone - even the best of companies - has issues sometimes where a series of improbable coincidences can't be avoided. Also, I've only ordered from them twice so that's a pretty small sample size. Many other people have had good things to say so I'd like to believe my experiences have been the exception to the rule. When my orders did arrive, both were packaged well and the contents were in great shape and working order (and were the correct contents). That's most important to me, so I would order from them again and give them a 3rd chance.
Even so, if it's really important your scope ships in 2 weeks I'd double-check, possibly by email or requesting a quote. Then I'd check again :P
Edit: Forgot to add my credit card was not charged until the order shipped, which was nice.
Leon:
--- Quote from: marmad on June 02, 2013, 09:22:33 pm ---
--- Quote from: IanJ on June 02, 2013, 09:14:21 pm ---I never bought the 2102 as I had priced up, I bought the 2072.......a helluva lot cheaper.
--- End quote ---
Still, there were better deals to be had - you didn't wait long enough after your original post. Something is screwy with the Forum notification system today; I'm not getting notified of posts for a LONG time.
--- End quote ---
I'm also curious about the deal you're talking about. Could you PM me?
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