Products > Test Equipment

REVIEW - Rigol DS2072 - First Impressions of the DS2000 series from Rigol

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IanJ:
Hi all,

Well I tried a few dealers and suppliers, including some mentioned in this thread and nobody has a 2072, they all say the same i.e. 2 - 3 weeks.

Appreciate all who have tried but I think I'll just stick with my own UK dealer and wait the time......:-(

Boys and their toys eh!  ::)

Ian.

Jean:


--- Quote --- The difference between Men and Boys
 is the price of their Toys

 The one with the most Toys , Wins   :-DD

--- End quote ---

...or the biggest  :P

I have ordered mine (DS2072) from Ovio, France on Monday and got it on Thursday. The girl told me it was the last one though; 849€ VAT included. Maybe an alternative to other european shops, since they seem to be professional and reactive..

neilhao:
Same experience, I ordered my DS2202 from Tequipment.NET, the product page did not mention about the lead time.
My order was placed on 04/13/2013, and I finally got the DSO on 05/14/2013.

By the way, according to the UPS label, the DSO was shipped from the Rigol Technologies Inc. USA, OH to me directly.

According to above experience. In future, I will order from the Rigol's official site (http://www.rigolna.com/products/digital-oscilloscopes/ds2000/ds2202/) directly, if Tequipment.NET has no stock.


Neil



--- Quote from: jneumann on June 03, 2013, 04:29:22 pm ---
--- Quote from: van-c on June 03, 2013, 01:48:45 pm ---The online chat girl said they expected stock in 2 weeks.

--- End quote ---
I've generally had a good impression of their customer service and attitude, but bad luck with delivery timing.

My most recent order had a lead time of 5 wks, which I found out on the "order status" page a few days after placing the order.  You could say it's my fault for not asking for a quote to get stock status ahead of time, but with such a long lead time a note on the product page or at checkout would have been nice.  On top of that, I requested a quote for the same item about a week after the sale just for the heck of it, to see what timing estimate I'd get that way.  The quote said "Notes: Lead time is 2 weeks."  I called in to get to the bottom of it and found out the quote was mistaken - the leadtime was still 5 weeks (so 6 weeks from the time of my sale).

According to UPS the order left their dock just shy of 4 weeks after the sale.  That's 4 weeks late, 2 weeks early, or 1 week late depending on what version of info the customer got and depending on whether one believes month+ backordered status should be identified on the product page or at checkout (or only mentioned when the customer asks for it).

I wrote them about this in response to a "let us show you why we're better" email back on April 5th and haven't heard back, but then I viewed it more as a comment slip and wasn't necessarily expecting a response.

Everyone - even the best of companies - has issues sometimes where a series of improbable coincidences can't be avoided.  Also, I've only ordered from them twice so that's a pretty small sample size.  Many other people have had good things to say so I'd like to believe my experiences have been the exception to the rule.  When my orders did arrive, both were packaged well and the contents were in great shape and working order (and were the correct contents).  That's most important to me, so I would order from them again and give them a 3rd chance.

Even so, if it's really important your scope ships in 2 weeks I'd double-check, possibly by email or requesting a quote.  Then I'd check again  :P

--- End quote ---

zibadun:
It's either a clever marketing strategy or Rigol severely underestimated the demand. 

Anybody tried to buy a Wee console when it first came out? ;)

neilhao:
I think Rigol just used lenovo's marketing strategy, they want to minimize the stock. In China, the electoral industry has unbelievable  supply chain, you can get the PCB from the factory within 12 hours, get all parts need for a product with no time (you even can get all you need within one building).  Thus, they want to build a product after receive the order which can minimize the risk.


Neil


--- Quote from: zibadun on June 04, 2013, 02:35:14 am ---It's either a clever marketing strategy or Rigol severely underestimated the demand. 

Anybody tried to buy a Wee console when it first came out? ;)

--- End quote ---

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