Products > Test Equipment
REVIEW - Rigol DS2072 - First Impressions of the DS2000 series from Rigol
Corporate666:
--- Quote from: marmad on June 25, 2013, 01:35:45 am ---
--- Quote from: van-c on June 25, 2013, 12:54:15 am ---But although I can understand backlogs, I begin to see a red flag when a manufacturer repeatedly fails to meet already-promised distributor commitments within a reasonable time span.
--- End quote ---
I think you're being a little paranoid. Everyone knows the -S version is coming out shortly (if not already on sale in China) - so it's quite possible that backlogs/delays are connected to that. BTW, Batronix here in the EU (as well as other companies) seems to continue to have stock so it seems to be an NA problem - not a manufacturing or FW problem.
--- Quote ---...and serious, unfixed bugs
--- End quote ---
What might those be? There are no serious bugs - and just one rather annoying one.
--- Quote ---...and we see a very unclear picture of where Rigol is taking this product.
--- End quote ---
I'm not sure I follow. The DS2000 is very successful - so Rigol is coming out with an enhanced version with built-in AWG (the -S model) to broaden the line.
--- End quote ---
I think it might be a manufacturing issue related to the USA-specific Rigol products.
I looked at their website and out of 26 'scopes they make, only 10 have any stock (mostly the old 1000 series). No function generators in stock except for a few models of the DG5000 (no 1000's, or 4000's). None of their multimeters are in stock. Only one power supply is in stock out of 5. And only one of their 9 spectrum analyzers are in stock.
Now I don't keep tabs on their inventory on a regular basis, but that seems like a pitifully low amount of stock considering I don't see any suppliers having stock either... it seems like nothing has come in for quite a while and they are "running dry".
Seems enough stock in other parts of the world though, so it appears to be affecting the USA only.
van-c:
--- Quote from: marmad on June 25, 2013, 01:35:45 am ---
--- Quote from: van-c on June 25, 2013, 12:54:15 am ---But although I can understand backlogs, I begin to see a red flag when a manufacturer repeatedly fails to meet already-promised distributor commitments within a reasonable time span.
--- End quote ---
I think you're being a little paranoid. Everyone knows the -S version is coming out shortly (if not already on sale in China) - so it's quite possible that backlogs/delays are connected to that.
--- Quote ---...and serious, unfixed bugs
--- End quote ---
What might those be? There are no serious bugs - and just one rather annoying one.
--- Quote ---...and we see a very unclear picture of where Rigol is taking this product.
--- End quote ---
I'm not sure I follow. The DS2000 is very successful - so Rigol is coming out with an enhanced version with built-in AWG (the -S model) to broaden the line.
--- End quote ---
I'm not paranoid at all. Just cautious. Uncontrolled distribution delays, even in the wake of new product launches, is not a very positive sign. If it's just a NA problem, even more reason for me to be concerned.
I consider the very security flaws that have been successfully exploited to be serious. Workers may have paid with their jobs over these. The anti-aliasing bug-- okay, you consider it an annoyance but others might consider it a serious bug. Or maybe it's the bug that wipes out the trial options when the scope is calibrated that is the annoyance. I consider these serious QA and support weaknesses when contemplating purchase of the product.
I have researched the technical features of the DS2072 and am sold on it from a technical standpoint. But as one who has not yet had the opportunity to use the DS2072, which is obviously successful, I am concerned about how well this model will be supported by the manufacturer going forward: the timeliness of customer support, bug fixes, product updates, response to customer feedback, etc. From comments made on this forum, and based on my personal experience with shipping delays, I'm not sure how important this version of the product is to Rigol. That is why I want to take a wait-and-see stance, although, essentially, that decision has already been made for me.
marmad:
--- Quote from: van-c on June 25, 2013, 02:34:15 am ---I consider the very security flaws that have been successfully exploited to be serious.
--- End quote ---
You consider it a serious bug that some owners are willing to void their warranty and attach wires to the FRAM and manipulate the contents in order to reset the minutes on their trial options? IMO, I don't really consider that a serious failing on Rigol's part.
--- Quote ---The anti-aliasing bug-- okay, you consider it an annoyance but others might consider it a serious bug.
--- End quote ---
I consider it an as-yet-unimplemented feature - it just shouldn't be in the menus. I wouldn't mind having it, but it's not very important when you have a DSO with 56MB of memory that can sample at the full 2GSa/s down to 2ms/div. IMO, much better not to have it at all than it have it ON all the time as the Agilent X DSOs do.
--- Quote ---Or maybe it's the bug that wipes out the trial options when the scope is calibrated that is the annoyance.
--- End quote ---
As mentioned in the bug list (first page), the latest FW version allows you to self-calibrate once without losing options - which should be enough for the 36 hour trial period.
--- Quote ---I am concerned about how well this model will be supported by the manufacturer going forward: the timeliness of customer support, bug fixes, product updates, response to customer feedback, etc.
--- End quote ---
Badly - exactly the same as ALL Rigol products. That is the rub with Rigol - great products; great prices; crappy support. That hasn't changed yet - but perhaps some day. The alternative is to spend more for an Agilent - and get less bang-for-buck - but better support.
Harvs:
From the perspective of someone who bought this scope for personal use (i.e. not like a business spending 10k+ on a critical tool), my personal belief is people a making too much of the support aspects. The types of phrases being used are what I'd use if I was looking to buy a car, where you're reliant on the manufacturer and its dealerships for on-going support and spares as things wear out.
Where as, I've bought an awesome scope for the money, just as I did with the DS1000 I bought many years ago. If Rigol said tomorrow that they weren't going to release any more firmware and and they were stopping production of the model, would I really care? Well it would be nice to have the measurement display anomaly cleared up, but other than that, no not really. I've got a warrentee (well I did) with a reputable Australian company that has to honor it under Australian law, and it's not like I'm expecting to have to go buy parts for it any time soon. I'm not hanging out for major bug fixes, and it's an awesome scope for the $$$ as it is right now. We've got an awesome user base on this forum that has proven to provide detailed responses to questions in a very timely manner that most manufacturers couldn't hope to match.
Wim13:
--- Quote from: mojo-chan on June 25, 2013, 09:59:12 am ---I wish they did a 4 channel version of the DS2000. The 4000 series is rather expensive so there is nothing to compete with Agilent's 4 channel 2000X scopes.
--- End quote ---
Better buy a cheap Wishing Well
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version