Products > Test Equipment
REVIEW - Rigol DS2072 - First Impressions of the DS2000 series from Rigol
Marc M.:
--- Quote from: Corporate666 on June 25, 2013, 02:28:55 am --- ...No function generators in stock except for a few models of the DG5000 (no 1000's, or 4000's)...
--- End quote ---
I ordered a DG4162 on June 17th from Tequipment and much to my surprise the tentative shipping date is August 7th :(. I also planned on purchasing a DS2202 but still haven't gotten a reply to my PM here to Tequipment regarding the EEVblog discount >:(. In addition, I e-mailed Rick @ Tequipment directly on June 19th when I found out they were out of stock until August about the possibility of changing the order from the generator to a scope and haven't gotten a reply from him either >:(. I expect poor customer service from Rigol, but certainly not from Tequipment :--.
If one of the members here would be kind enough to PM me the EEV discount code I would be very grateful.
And finally, a special thank you goes out to Marmad and the other ingenious folks who have put so much time and effort into exploring the full potential of these scopes :-+ :-+ :-+. All your efforts are greatly appreciated by countless members here and elsewhere.
Marc -
Corporate666:
Well, I just talked to TEquipment and they told me there are none in the USA and it is going to be a while before any come. I asked how long "a while" is and they told me at least 4-6 weeks. I asked if there are any at Rigol and if they were sitting there waiting for a firmware update or something, and he said nope - they have been in constant contact w/Rigol and there just aren't any in the USA - not at Rigol and not at any other distributors. None, zero, zip, and none have come in for quite a while.
I am of the opinion that there is most definitely a production problem at Rigol. I don't believe they are incapable of making any of their products and sending them to the USA for months at a time. And it's not just the scopes either - it's everything. Almost nothing they make is in stock anywhere in the USA.
dr.diesel:
--- Quote from: Marc M. on June 25, 2013, 02:54:21 pm ---If one of the members here would be kind enough to PM me the EEV discount code I would be very grateful.
--- End quote ---
I don't believe there is a code, it's done on a case by case basis. The stuff I've bought via EEV was a hard quote each time with no discount code.
Corporate666:
--- Quote from: Marc M. on June 25, 2013, 02:54:21 pm ---
--- Quote from: Corporate666 on June 25, 2013, 02:28:55 am --- ...No function generators in stock except for a few models of the DG5000 (no 1000's, or 4000's)...
--- End quote ---
I ordered a DG4162 on June 17th from Tequipment and much to my surprise the tentative shipping date is August 7th :(. I also planned on purchasing a DS2202 but still haven't gotten a reply to my PM here to Tequipment regarding the EEVblog discount >:(. In addition, I e-mailed Rick @ Tequipment directly on June 19th when I found out they were out of stock until August about the possibility of changing the order from the generator to a scope and haven't gotten a reply from him either >:(. I expect poor customer service from Rigol, but certainly not from Tequipment :--.
If one of the members here would be kind enough to PM me the EEV discount code I would be very grateful.
And finally, a special thank you goes out to Marmad and the other ingenious folks who have put so much time and effort into exploring the full potential of these scopes :-+ :-+ :-+. All your efforts are greatly appreciated by countless members here and elsewhere.
Marc -
--- End quote ---
It was Rick I just talked to @ TE. I had asked if he was the guy who is on EEVBlog and he said generally no, so if you PM'ed him then I don't think he comes to the site too much... I wouldn't hold it against them, I don't think the EEVBlog is an official support channel for them.
Anyway, I had just ordered on their website and then did a live chat with Dawn who was happy to apply the EEVBlog discount for me, so you don't need to use a code, just either place the order by phone, or request a quote, or place it online and then do a live-chat and ask them to apply the discount - they were happy to do so for me.
Marc M.:
--- Quote from: Corporate666 on June 25, 2013, 05:59:06 pm ---It was Rick I just talked to @ TE. I had asked if he was the guy who is on EEVBlog and he said generally no, so if you PM'ed him then I don't think he comes to the site too much... I wouldn't hold it against them, I don't think the EEVBlog is an official support channel for them...
--- End quote ---
666, He's not the person that made the offer here on EEVblog. I dealt with Rick when I purchased a DSA815-TG so he's the person I originally e-mailed. My only issue with Rick is the lack of any response from him to my e-mail. Thanks for relaying your experience.
The Tequipment representative that offered the special EEVblog discount was Evan offered in this thread from the General Discussion:
--- Quote from: tequipment on April 22, 2013, 02:56:37 pm ---I will set up a coupon code today to give a flat discount. Its a bit complicated as some manufactures have a min sale price that we cannot go below that applies to certain items and with our current back end its not as sophisticated we would like.
Its also possible we can do better than this flat discount.. sometimes there is margin and sometimes there is not. It depends on the brand or item. Sometimes a quote is better but I think the flat discount would work for most items.
PM me for the code. It was set up as I typed this. This would also work on all clearance. We are moving a bunch of items out below cost right now.
Thanks for the business,
Evan Cirelli
Co-owner of TEquipment.NET
--- End quote ---
This thread was who/why I sent the PM to them. In my book, if it takes any company more than a week to respond to an customer, it amounts to poor customer service. I followed their instructions as outlined above without any success (so far). I'll try the RFQ process and hopefully, they'll be a little more responsive thru that channel.
Marc -
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