Products > Test Equipment
Fluke 189 with leaking surface mount supercap (also Fluke 287, Fluke 289)
tsmith35:
Casinada, units I've sent in to them in the past were cleaned and calibrated. They have pretty nice service.
BravoV:
Casinada, what type of damage did you claim at the RMA declaration ? Just bad cap ?
Too bad its sealed, really curious what type of cap Fluke used for the replacement. ::)
casinada:
I sent the Fluke 289 on April 2nd and they shipped it back on April 17th. I should be getting it back sometime next week.
I called and told them that the each time I changed the batteries I had to reset the time and date and that it was draining the batteries faster than normal otherwise the DMM was working great. It must be something very common as they didn't ask any questions and generated an RMA. Originally they told me that the turnaround was 5 business days but when I called Tech support on Tuesday they told me that the backlog was around four weeks. I'll report further when I get the unit back. So far the service has been top notch. :)
casinada:
I got the Repaired Fluke 289 today:
Service detail:
Problem description: Does not hold time, drains battery.
Repair description: Diagnosis: confirmed the problem
Replaced C145, Ready for cal
The calibration was verified with a Fluke 5520A Calibrator and found in tolerance.
They sent a calibration certificate but without values :(
Overall great service :-+
tsmith35:
Well, C145 is the supercap, so that solves that.
Looks like you got a nice turnaround time. Glad to hear it worked out for you.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version