Products > Test Equipment

Fluke 189 with leaking surface mount supercap (also Fluke 287, Fluke 289)

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kitaismith:
Just opened my Fluke 287 as well, lo and behold I have it too..:



I called the service center 01603256620, they told me they are not aware such a problem existed and further more, since the capacitor
is corroded it is not longer under warranty. To add salt to the wound, the lady on the phone added that it'll take about £240 for it to be repaired..... :-DD

I asked her to repeat that like about 5 times..
I've fired off an email to the UKServiceDesk@fluke.com explaining the situation and what I've just been told, still waiting for reply.
So we'll see how it goes...

Ericho:

--- Quote ---I called the service center 01603256620, they told me they are not aware such a problem existed and further more, since the capacitor
is corroded it is not longer under warranty. To add salt to the wound, the lady on the phone added that it'll take about £240 for it to be repaired..... :-DD

I asked her to repeat that like about 5 times..
I've fired off an email to the UKServiceDesk@fluke.com explaining the situation and what I've just been told, still waiting for reply.
So we'll see how it goes...
--- End quote ---

There goes the extra money you pay for warranty, service and quality. Fluke  :--

I'm not gonna bother with them, Its takes less time to fix it myself then 1 Phone call with them of a visit to the local shop.

kitaismith:
Yeah...I know it would've been easy to repair it myself but since it should be under warranty and doing it myself will void the warranty , I might as well use it (in theory at least).
Anyways, I got a reply back from the email I sent out..:


--- Quote ---We have forwarded this information to the higher management and our Manager has agreed to bring the unit in under Warranty.
Can you kindly fill out the attached RMA form so we can create an Returns number for you.
 
Hope to hear from you.
--- End quote ---

I filled out the attached RMA form, emailed it back to them and they've emailed a Service Order Form to me. That'll be included with the multimeter
when I send it back.

All in all, looks like they've decided to do the right thing and to be honest, apart from the lady I spoke to earlier on the phone, the guys I emailed about it got everything sorted
real quick so I'm gonna reserve my judgement till everything's sorted.
 I'll send it back tomorrow and keep you guys posted.
 :)

mjlorton:
Fluke respond to the issue of corrosion of the capacitor on the  Fluke 287/289:

Original video (2 January 2014) - T4D #88 - Fluke multimeters with leaking / corroded surface mount supercap:

On Forum: http://mjlorton.com/forum/index.php?topic=531.30

Fluke email:
On 4/16/2015 11:22 AM, Wright, Dan wrote: Hello Martin
 I’ve done some investigating on the issue of the Fluke 287/289 and the corrosion of the capacitor.  Our team has looked in to this at length and arrived at the following:
#   Yes, there are instances where the capacitor is showing visible sign of discoloration, corrosion and what may be described as “leakage.”
#   Yes, this is an issue that will be addressed in the next design and production update taking place next month.
#   Despite the visual signs, there is no degradation to the performance of the meter.  The component in question provides backup power to the internal clock and should it fail, the only thing affected will be time and date settings after a battery change.
#   If a user finds that the component has made the meter unusable, the user should contact a Fluke Service Center so the product can be evaluated.
Best regards
Dan

shane124:
Just replaced the bad cap in my 289. Not very difficult and works great! :)
Used the one from Digikey 338-3477-ND. MFG# EDLRD224H3R6C 220MF
3.6V.

Bought it used. Est. Around 2009 Model. (The meter).

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