Products > Test Equipment

Fluke 189 with leaking surface mount supercap (also Fluke 287, Fluke 289)

<< < (52/64) > >>

serggio:

--- Quote from: Electro Detective on May 28, 2017, 09:14:44 am ---Whoever pays the bills and wages at Fluke needs to word up the engineers YESTERDAY   :=\ :=\  to look inside their CAD computers  :-/O and check out the 'user replaceable' BIOS backup battery arrangement on the main board,  :o :o
that's been in use across TWO CENTURIES of consumer electronics!!!!!!      :palm:  :palm:

--- End quote ---
It's not BIOS  :) RTC and probably temp offset, contrast and some user variables. http://media.fluke.com/documents/287-289_mveng0200.pdf
To be honestly, I do not see big problem with super capacitor except of shorting life of batteries. Even if you do not have warranty, you can easy to replace it oneself. I replaced super caps in my meter oneself just for save my time.
At any case they have new revision for PCB, let's see what will going on with

Dwaine:
That's true.  The existing separate Bluetooth module really nice.

Electro Detective:

--- Quote from: serggio on May 28, 2017, 12:10:25 pm ---
--- Quote from: Electro Detective on May 28, 2017, 09:14:44 am ---Whoever pays the bills and wages at Fluke needs to word up the engineers YESTERDAY   :=\ :=\  to look inside their CAD computers  :-/O and check out the 'user replaceable' BIOS backup battery arrangement on the main board,  :o :o
that's been in use across TWO CENTURIES of consumer electronics!!!!!!      :palm:  :palm:

--- End quote ---
It's not BIOS  :) RTC and probably temp offset, contrast and some user variables. http://media.fluke.com/documents/287-289_mveng0200.pdf
To be honestly, I do not see big problem with super capacitor except of shorting life of batteries. Even if you do not have warranty, you can easy to replace it oneself. I replaced super caps in my meter oneself just for save my time.
At any case they have new revision for PCB, let's see what will going on with

--- End quote ---

My point was to put a shake proof secured 'user replaceable battery' rather than a stupid leaky underated cRapacitor or dumbass soldered in battery that may leak too,
whose insides may be half fried by the soldering process to help along the inevitable.  -is not rocket science-  :palm:


Tim5000:
Hello all,
I recently discovered my Fluke 189 had a leaking supercap. It also struggled a little turning on sometimes (may or may not be related).
I was aware of this thread so I contacted Fluke UK and they immediately said "It's under limited warranty - just send it in." I queried charges and they said I'd have to pay postage...great I thought they sound like they might replace the cap!

So I sent it in.
After a couple of weeks I've received the quote...

Please be advised that the meter is out of service hence no parts available.
We are quoting you for an replacement unit Fluke-289 at the repair cost which includes 50% discount off the pricelist.
Please be advised that the 50% discount is only applicable for trading in your old unit.

-Repair price : 268.00GBP (End customer price)   
-Calibration type : Traceable Calibration with Data  (OPTIONAL ON REPLACEMENT UNIT)
-Calibration price : 87.50GBP (End customer price)
-Investigation fee if quotation is rejected : 46.00GBP (End customer price)
-Shipping charge : 10.00GBP

All ex VAT of course.

To me that sounds like a pretty poor show from Fluke.
The offer of:
1) Buying a 289 from them (which I don't want) at a price that is more than I want to spend.
2) Calibrating my meter for £105 + postage but retaining the fault as "no parts available"
3) Paying £55 + postage to have it sent back to me.

I even mentioned that there's a very long thread about the design issue of the supercap and she didn't sound like it was a big shock.
I've absolutely no problem paying for these things when told upfront but the very nice lady on the phone didn't indicate these options when I asked what the options could be.
Has anyone else had any better luck from Fluke (UK) on this matter? I'm wishing I'd just replaced it myself now :(

Thanks
Tim

serggio:
Are you eligible?


--- Quote ---Lifetime is defined as seven years after Fluke discontinues manufacturing the product, but the warranty period shall be at least ten years from date of purchase. *(Lifetime Warranty applies to products manufactured after October 1996). The warranty does not cover manuals, fuses, disposable batteries, damage from neglect, misuse, contamination, alteration, accident or abnormal conditions of operation or handling, including failures caused by use outside of the product's specifications, or normal wear and tear of mechanical components. This warranty covers the original purchaser only and is not transferable. This warranty covers the LCD for 10 years only (state-of-the-art for LCDs). To establish original ownership proof of purchase is required (20, 70, 80, 170, 180 and 280 models). THE FOLLOWING PRODUCTS ARE INTENDED FOR SALE AND USE IN THE CHINESE AND HIGH GROWTH MARKETS ONLY AND AVAILABLE FOR WARRANTY PROTECTION ONLY IF SOLD, PURCHASED AND USED SOLELY FROM AN AUTHORIZED DISTRIBUTOR WITHIN THESE TERRITORIES: 101, 106, 107, 15B+, 17B+ and 18B+. THE WARRANTY FOR THESE PRODUCTS IS VOID IF THE PRODUCT IS SOLD, PURCHASED OR USED OUTSIDE OF THESE TERRITORIES, OR FROM UNAUTHORIZED DISTRIBUTORS AND NO WARRANTY COVERAGE, SERVICE, REPAIR OR REPLACEMENT WILL BE PROVIDED.
--- End quote ---

If not, ask them return your meter, replace capacitor oneself and be happy with your trusted meter.

Navigation

[0] Message Index

[#] Next page

[*] Previous page

There was an error while thanking
Thanking...
Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod