Products > Test Equipment
Fluke 189 with leaking surface mount supercap (also Fluke 287, Fluke 289)
Tim5000:
Hi serggio, yes I believe I am eligible. As I mentioned I also queried it with the support lady.
What's frustrating is she could have quite easily told me "we can't repair them" but she didn't - she instead told me to send it in as it's covered under the limited warranty.
And I phoned twice to check before going ahead with it.
But now to get it back I have is to pay £55 + postage. Again if that had been mentioned upfront when I asked about fees I wouldn't have a complaint - but it absolutely wasn't mentioned.
My concern is why didn't they just tell me over the phone that they won't repair these meters? To my mind not being upfront when asked is just theft.
I would be interested if anyone else has dealt with Fluke UK specifically on the matter of this design issue.
serggio:
Hi Tim5000,
If you still eligible for lifetime limited warranty (no 10 year left from date of purchase), I suppose they should did repair/replace your meter for free.
You still responsible for postage fees but not for repair cost.
Try contact their US support by mail for clarify this situation or head their service department in UK.
Girl on reception just for bla-bla-bla, she is not responsible for any decisions and not check any service bulletin during phone conversation.
Electro Detective:
It must be obvious by now that Fluke are either dropping the ball too often,
or their service agents are not worded up properly about how Fluke support works,
or both!
Tim5000s situation described above sounds like a feeble attempt to relieve him or her of more money
without fixing a WELL KNOWN meter issue that is Fluke's part blunder, not the CUSTOMERS! :palm:
To add more SALT to the wound they want Tim5000 to dump the 189 and fork out difference money and get a 289,
which bears NO RESEMBLANCE in functionality, [[SIZE!!!]] and convenience to a 189, even though many of the specs are similar
i.e. the 189 is a sportscar, the 289 a pimped up pickup ute.
What the FLUKE is going on?
The competition is watching...note more orange Keysights, green Mastechs and red Brymens and Uni-Ts out there ! :scared:
let's not forget those little rippa BLUE meters that are quickly gaining favour too :-+
iamjanco:
Hi everyone, realize this thread is about the 289 supercap issue, hoping my query is somewhat relevant (I'd rather not invest in a current Fluke, if they're no longer the brand they used to be).
I've been considering purchasing a 289 FVF package for use in computer benching given its logging capabilities, but haven't been able to locate much in the way of whether Fluke has properly addressed the leaking supercap issue in the newer releases. I'm also a bit concerned about battery life during longer test intervals and am open to other alternatives that offer similar functionality. My needs are focused on short and longer interval voltage and thermal measurements and am not adverse to a smaller bench unit (space is limited), even a used one, though I'd prefer to keep pricing within the same range.
Info and suggestions would be greatly appreciated.
Tim5000:
Hi, There was a post earlier in the thread I think that seemed to show the cap had been designed out of newer models and a battery has instead been designed in...
With regards to my issue with Fluke UK, I'm just waiting for my meter back.
I wasn't happy with the offer of a 289 - I think they should at least have replaced the cap if they didn't have any boards.
But apparently fluke don't have any parts...I'm not sure I believe that but it is what it is!
They did at least waiver the "investigation fee" so I went with that option.
Mostly I was dissapointed they didn't straight up say that they didn't/couldn't/wouldn't do anything - it would have saved both mine and their time and money and I'd have got it done by now!
So all in all I'm a little bit lighter of pocket for double shipping fees and will investigate fixing it myself when it arrives.
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