Products > Test Equipment
FW upgrade err in 33522a - possible 5.03 FW released corrupted
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Zucca:
Tried from 1.12 to 1.14, to 2.09 and to (current 5.03).... same effing error



Kindly ask here for help since KS drop the support to home labs.
IanB:
Not that it helps, but that error message seems like it might come from .NET. That's a typical .NET message, similar to trying to dereference a null pointer in native code.

It is typically indicative of a bug in the application, since if the program logic is correct it should never happen.

How does the update process work? Do you plug the device into a Windows PC and then run the update utility on the PC? Or does the update run directly on the Agilent device?

Either way, I would look for a log file that may contain more detailed diagnostic information. Such a file is very likely to get created by the update utility. What about the Help menu? Does it give you any clues where to look?
Someone:
Although Keysight push the update utility there is still the option to put an archive file on a USB and let the instrument do the update locally, less crap to go wrong/be incompatible.
Zucca:
With this stone age SW



I was able to bring it to 5.02 (hopping from one FW to the next one... it took hours...)

The 5.03 (current) was not recognized anymore by the above SW... IT WAS SAYING FW CORRUPTED!

So I use the current KeysightFirmwareUpdateUtility.exe

- Per LAN from 5.02 to 5.03 I got the first post message again
- Per USB now it is showing "Upgrading frimware. Please do not power down." since 1 hour and the USB LED is not blinking anymore,
Of course the device is not responsive.. it seems stuck.
I leave like this over night...

NO HOPE IT WILL WORK.

What a royal pain in the ass...  :horse:

WORST CASE KS RELEASED A CORRUPTED FW?
This is the bad guy, 5.03!
https://www.keysight.com/us/en/lib/software-detail/instrument-firmware-software/33500-series-firmware-1974550.html
Zucca:
Morning update: still stuck in FW upgrade.

Do I risk to power cycle it?
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