Products > Test Equipment

Help! oscilloscope dead on arrival?

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Fungus:

--- Quote from: Enry511 on November 14, 2020, 12:05:34 pm ---Thanks again for the replies, i contacted Amazon today via the website and i am waiting for an answer via email. I also tried a phone number to speak with a human, but the number was not active anymore. All i have to do i wait i guess.

--- End quote ---

Every time I had a problem with Amazon I clicked the "call me" button and a human called me within about a minute.

(Maybe that's just Amazon Spain...)

nctnico:

--- Quote from: Enry511 on November 14, 2020, 12:05:34 pm ---Thanks again for the replies, i contacted Amazon today via the website and i am waiting for an answer via email. I also tried a phone number to speak with a human, but the number was not active anymore. All i have to do i wait i guess.

--- End quote ---
Well, the usual way is to just put it in the box and send it back. If there is a return form in the box then fill that in or fill in the return form online. I don't get why the oscilloscope isn't put in the post yet. Why do you want to contact Amazon anyway? Do you think the call center employee can help you fix it? They can't and they will tell you to ship it back for a replacement. It is even possible that you can't get a replacement but just have to re-order another one. Many webshops work that way nowadays. Send an item back for a refund if you don't like it and just order a new item.

Enry511:
I wanted to contact Amazon to tell them that i want a replacement and i thought that calling an operator would sort things out faster. The thing is that it was Rigol themselves who shipped the scope. To who do i have to ship it to? that's why i contacted Amazon. Wouldn't sending back something with no warning / agreement be worse?

Fraser:
So you bought the Scope from Amazon Marketplace and not Amazon ?

If so, the rules are different. Amazon will support you if there are issues but the purchase contract is effectively between you and the Marketplace seller. That seller may have their own process for dealing with DOA cases like yours. By contacting Amazon you are bringing Amazon into the loop which is good but they will likely ask you to contact the seller direct and ask fro an RMA and shipping label. If a marketplace seller does not follow Amazons strict customer support rules then they get kicked off Amazon Marketplace so the seller will usually be helpful. I believe Amazon effectively underwrite purchases via their Marketplace so you are well protected if the seller refuses to help. Amazon do not deal with marketplace returns directly though so sending the unit to Amazon without their agreement would have been a bad move.

Fraser

SilverSolder:

--- Quote from: Enry511 on November 14, 2020, 07:29:42 pm ---I wanted to contact Amazon to tell them that i want a replacement and i thought that calling an operator would sort things out faster. The thing is that it was Rigol themselves who shipped the scope. To who do i have to ship it to? that's why i contacted Amazon. Wouldn't sending back something with no warning / agreement be worse?

--- End quote ---

Don't ship anything until you get a RMA label (i.e. seller pays shipping, and there is no doubt where it is going!)

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