Products > Test Equipment
Help! oscilloscope dead on arrival?
Enry511:
Greetings, i'm a brand new user and i have recently bought an oscilloscope (first time ever): Rigol DS1102Z-E. It arrived today and after unboxing it, i plugged it in and... nothing; it doesn't boot. The screen is black, the keys and the fan turn on and off periodically (i left it on for several minutes, but nothing changes), i have tried inserting an USB stick with the latest firmware but it doesn't read the drive with no effect (the stick has a led that lights up when it's accessed, and it blinks at the same rate as the keys...). I checked the mains plug with a multimeter and it is within spec (230V AC) and the fuse near the input plug is good. What is going on? the hardware should be good (it's new with no signs of damage on the exterior whatsoever), so i guess it is a software issue. I have sent an e-mail to Rigol describing the issue and i'm waiting for them to respond. What do you guys think the problem is? maybe the fix is easy but i'm blind... (this is my first scope).
I hope this is the right section on the forum.
SilverSolder:
AVGresponding:
Did you buy it new? If so, get it replaced under warranty.
If you bought it from ebay, as used, again, you can return it and get your money back; clearly it does not meet ebay's "used " criteria.
More details on your purchase would help us advise you more usefully.
Enry511:
Thanks for the replies, i bought it new on Amazon and it arrived from Germany so, fortunately, it's all within the EU. As i said i sent Rigol an e-mail describing the issue and now i'm waiting for an answer. If i have to return it, it will be a first time experience to me, i hope it will go smoothly.
bob91343:
The proper procedure is to contact the seller first and work through them. Don't jump directly to the manufacturer, at least not yet.
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