Products > Test Equipment
How to fix a SDS1104X-E that hangs or freezes?
kimera:
--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level) you should be able to see it and click on it ...
alway do a disconnect / un mount in windows for the usb key once copied ...
--- End quote ---
me make sure extract file to root u-disk but power on scope bootloader does not work.
https://youtu.be/RYNvRjjf5rU?si=Fk7Uxc-JH8fv0Vdd
tautech:
--- Quote from: kimera on July 11, 2024, 04:23:05 pm ---
--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level) you should be able to see it and click on it ...
alway do a disconnect / un mount in windows for the usb key once copied ...
--- End quote ---
me make sure extract file to root u-disk but power on scope bootloader does not work.
--- End quote ---
Okay so it seems there is some bug in the existing firmware.
Change the method and first install the firmware update and later the OS update.
kimera:
--- Quote from: tautech on July 11, 2024, 09:00:35 pm ---
--- Quote from: kimera on July 11, 2024, 04:23:05 pm ---
--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level) you should be able to see it and click on it ...
alway do a disconnect / un mount in windows for the usb key once copied ...
--- End quote ---
me make sure extract file to root u-disk but power on scope bootloader does not work.
--- End quote ---
Okay so it seems there is some bug in the existing firmware.
Change the method and first install the firmware update and later the OS update.
--- End quote ---
update firmware V6.1.37R17_EN done.
What is the latest version of os? now "UBOOT - OS = 8.3" After the firmware update I still can't install the new os from the link you provided. Today I will try to buy a new U-disk and try new install again.
KungFuJosh:
--- Quote from: kimera on July 12, 2024, 01:02:07 am ---update firmware V6.1.37R17_EN done.
What is the latest version of os? now "UBOOT - OS = 8.3" After the firmware update I still can't install the new os from the link you provided. Today I will try to buy a new U-disk and try new install again.
--- End quote ---
I don't think you can update your OS any higher? I'm not sure, but review the revision history in the OS zip file:
--- Quote ---2022/5/27
The hardware was updated to version of 09(System Stats shows Hardware Version: 09-xx). The OS was also updated to version of 3 to support this new hardware.
If SDS1xx4X-E hardware has version below 09, you don’t need to update SDS1xx4X-E OS.
--- End quote ---
Your hardware version said 01-05 in your image.
Thanks,
Josh
tautech:
--- Quote from: kimera on July 12, 2024, 01:02:07 am ---
--- Quote from: tautech on July 11, 2024, 09:00:35 pm ---
--- Quote from: kimera on July 11, 2024, 04:23:05 pm ---
--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level) you should be able to see it and click on it ...
alway do a disconnect / un mount in windows for the usb key once copied ...
--- End quote ---
me make sure extract file to root u-disk but power on scope bootloader does not work.
--- End quote ---
Okay so it seems there is some bug in the existing firmware.
Change the method and first install the firmware update and later the OS update.
--- End quote ---
update firmware V6.1.37R17_EN done.
--- End quote ---
:-+
--- Quote ---What is the latest version of os? now "UBOOT - OS = 8.3" After the firmware update I still can't install the new os from the link you provided.
--- End quote ---
Quick check to confirm you on the latest OS:
Check Utility menu for the NTP feature.
You should now also have the Logging feature.
If all ^^ are present and the scope is warned up sufficiently (20-30mins), run the Self Cal.
Continue with normal use and report if problems are solved.
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