Products > Test Equipment

How to fix a SDS1104X-E that hangs or freezes?

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kimera:

--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level)  you should be able to see it and click on it ... 

alway do a disconnect  / un mount in windows  for the usb key  once copied ...

--- End quote ---

me make sure extract file to root u-disk  but power on scope bootloader does not work.

https://youtu.be/RYNvRjjf5rU?si=Fk7Uxc-JH8fv0Vdd

tautech:

--- Quote from: kimera on July 11, 2024, 04:23:05 pm ---
--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level)  you should be able to see it and click on it ... 

alway do a disconnect  / un mount in windows  for the usb key  once copied ...

--- End quote ---

me make sure extract file to root u-disk  but power on scope bootloader does not work.

--- End quote ---
Okay so it seems there is some bug in the existing firmware.

Change the method and first install the firmware update and later the OS update.

kimera:

--- Quote from: tautech on July 11, 2024, 09:00:35 pm ---
--- Quote from: kimera on July 11, 2024, 04:23:05 pm ---
--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level)  you should be able to see it and click on it ... 

alway do a disconnect  / un mount in windows  for the usb key  once copied ...

--- End quote ---

me make sure extract file to root u-disk  but power on scope bootloader does not work.

--- End quote ---
Okay so it seems there is some bug in the existing firmware.

Change the method and first install the firmware update and later the OS update.

--- End quote ---

update firmware  V6.1.37R17_EN done.
What is the latest version of os? now "UBOOT - OS = 8.3" After the firmware update I still can't install the new os from the link you provided. Today I will try to buy a new U-disk and try new install again.

KungFuJosh:

--- Quote from: kimera on July 12, 2024, 01:02:07 am ---update firmware  V6.1.37R17_EN done.
What is the latest version of os? now "UBOOT - OS = 8.3" After the firmware update I still can't install the new os from the link you provided. Today I will try to buy a new U-disk and try new install again.

--- End quote ---

I don't think you can update your OS any higher? I'm not sure, but review the revision history in the OS zip file:

--- Quote ---2022/5/27
The hardware was updated to version of 09(System Stats shows Hardware Version: 09-xx). The OS was also updated to version of 3 to support this new hardware.
If SDS1xx4X-E hardware has version below 09, you don’t need to update SDS1xx4X-E OS.
--- End quote ---

Your hardware version said 01-05 in your image.

Thanks,
Josh

tautech:

--- Quote from: kimera on July 12, 2024, 01:02:07 am ---
--- Quote from: tautech on July 11, 2024, 09:00:35 pm ---
--- Quote from: kimera on July 11, 2024, 04:23:05 pm ---
--- Quote from: coromonadalix on July 11, 2024, 04:15:19 pm ---putting the update file in the usb key root (1st level)  you should be able to see it and click on it ... 

alway do a disconnect  / un mount in windows  for the usb key  once copied ...

--- End quote ---

me make sure extract file to root u-disk  but power on scope bootloader does not work.

--- End quote ---
Okay so it seems there is some bug in the existing firmware.

Change the method and first install the firmware update and later the OS update.

--- End quote ---

update firmware  V6.1.37R17_EN done.
--- End quote ---
:-+

--- Quote ---What is the latest version of os? now "UBOOT - OS = 8.3" After the firmware update I still can't install the new os from the link you provided.
--- End quote ---

Quick check to confirm you on the latest OS:
Check Utility menu for the NTP feature.
You should now also have the Logging feature.

If all ^^ are present and the scope is warned up sufficiently (20-30mins), run the Self Cal.
Continue with normal use and report if problems are solved.

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