Unfortunately, many sellers on eBay will sell you a sensor that doesn't work and say that they "couldn't test" or sell it "as is" - There really isn't much you can do with a sensor that can't zero or calibrate - Typically if you aren't paying somewhere in the US$400 range (don't hold me to that price, I haven't looked in a while), and the seller doesn't offer a guarantee or return policy, then you should just assume that the sensor is faulty and they're hoping that you won't notice in time or that they win the byzantine eBay dispute policy.
Now that said, it is possible that the 437B could have a problem and the sensor may be fine - Normally this is worked out by just using a "known good" meter to test the sensor. If you don't have one then you can try the process that is covered in the 8400 series manual (available for download from the Keysight website):
Troubleshooting - Eliminating the Power Meter and Sensor Cable
Where a “known good” power meter and/or sensor cable is unavailable, another
means must be used to isolate the fault to the Power Sensor.
This is done by ensuring the power meter is providing the correct 220Hz drive signal. Check the following levels of the square wave with an oscilloscope.
• At the black/white wire: -0.05 ± 0.05 Vdc (top of square wave).
• At the brown/white wire: -9Vdc (bottom of square wave).
If the levels are incorrect, then the power meter or sensor cable is at fault. Refer to
the power meter service manual for troubleshooting information.
If the levels are correct then the Power Sensor is at fault.
This should let you at least get a feeling for whether the 437B is working.
Actually, I'd probably recommend returning the unit & sensor to the seller as not working and trying again. The actual 437B's are almost free these days (the price is in the sensor). I would try to look for a sensor sale like this
eBay auction: #255151934714 -
To be clear I'm not suggesting that this seller is good or that I would pay this for the sensor but that this listing has the hallmarks of a good seller - Sensor tested, offers return policy, etc.
Happy to help out further if you get something to work - I think that the 437B is a great unit and if I didn't move to a more recent version of the meter then I'd still be using it. In fact I still have a 435A because the design is just a classic and they work with the 8400 series sensors.
TonyG