DSO-X-2014A Screen problem

[DavidDLC]

After some months with no use, today I had the need to use my oscilloscope again, to discover a problem with the screen.

The scope was sitting on the bench all this time no use, I will say some months.

I would like to know if somebody has experienced the same problem.

I want to fix the problem and I need to know if I have to open the instrument to solve the problem.

Attached is a picture showing the issue.

Any advice is highly appreciated.

Thanks.

David DLC

[TheSteve]

I assume you're referring to what possibly looks like the layers of the LCD separating or liquid in there etc?

[DavidDLC]

Yes that is the problem.

David DLC

[TheSteve]

Does it change at all with light pressure applied to the screen?

[DavidDLC]

No it does not change at all.

David DLC

[georges80]

< 5 yrs since you purchased? Bought new?

Within the US at least it comes with a 5yr warranty.

cheers,
george.

[DavidDLC]

I bought it new like 2 years ago.

David DLC.

[georges80]

Well, <2 yrs - then it's still under warranty. Don't muck with it.

cheers,
george.

[DavidDLC]

Thank you, I already contacted Keysight for warranty repair.

David DLC

[Keysight DanielBogdanoff]

I haven't seen that one before...