I lost my log-in with my old PC so using a new account.
I figured it out. It was reading "- - - -" when I turned the dial all the way to the right, because the dial was not seated all the way. It was floating up far enough to cause the stopper to cam out and go beyond the stop.
I knocked the knob loose from the spider.
In between the top case and dial was a tiny o-ring with powder of plastic and rubber from them rubbing up. On the rear-side is plastic spider that is fitted onto the hex key shaft by friction. The spider has flexible spring arms that lines up the dial to the proper positions.
I reassembled it by relocating the o-ring to the back side so the o-ring is behind the top cover and I put the spider back on. The dial flush with the case and it doesn't cam out anymore. So, Fluke service department definitely screwed it up. I'm guessing the worker tried to put the two halves together without lining up the board rotary switch and the dial together caused the knob to forced out. Hopefully the leaf-spring contacts weren't damaged.
They also screwed up my 189 somehow. The jacks were in perfect conditions, but they replaced the assembly for some reason. The new one is looser and came back slightly off center. I have no idea why the terminal block was replaced. My guess is they broke it. I'm not really happy with the workmanship of their Everett, WA service center. Not only did they screw it up, the final inspection was shoddy to enough to pass improperly assembled meter.
So, don't send things back there unless you absolutely have to.