Products > Test Equipment

Issues with Tequipment

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unmaker:

--- Quote from: KungFuJosh on July 10, 2024, 10:58:08 pm ---
--- Quote from: bdunham7 on July 10, 2024, 10:37:47 pm ---
--- Quote from: unmaker on July 10, 2024, 09:49:26 pm ---What do you mean by "these situations"?

--- End quote ---

The ones described by the OP and KungFuJosh where there is an issue with product and the response is unhelpful and confrontational.  Maybe they hired some reps that used to work in the airline industry.

--- End quote ---

My issue with them was in 2018. It sounds like they got worse since then. They were so special that they told me I would get a 25% restocking fee if I shipped it back in the manufacturer's packaging...the same packaging they used to send it to me in the first place.

Part of my issue with them was they tried to sell me an open box scope as new.

--- End quote ---

That's really crappy. I'm a bit shocked your experience was that poor.

KungFuJosh:

--- Quote from: unmaker on July 10, 2024, 11:10:30 pm ---That's really crappy. I'm a bit shocked your experience was that poor.

--- End quote ---

So was I! 🤣🤣🤣

I wouldn't have ever remembered shopping with them if it wasn't so absurd.

awakephd:
Yikes - I wish I had read all of this before I ordered from them. I *did* get my SDS804X from them, and it arrived properly packaged, complete, and working, though it did take around 3 weeks - but to be fair, everyone else seemed to be back-ordered at that point as well. The main reason I ordered from them was that they were the ones I happened to connect with first, and they had been very prompt in responding with quotes. I debated going with Saelig after learning more here on the forum, since I had the impression they were perhaps the more "official" channel ... but it felt kinda improper to have gotten quotes from TE and then turn around and buy from someone else. Next time, however ...

KungFuJosh:
Saelig is by far better from what everybody says. There's also an EEVblog discount code.

watchmaker:

--- Quote from: awakephd on July 11, 2024, 01:50:26 pm ---Yikes - I wish I had read all of this before I ordered from them. I *did* get my SDS804X from them, and it arrived properly packaged, complete, and working, though it did take around 3 weeks - but to be fair, everyone else seemed to be back-ordered at that point as well. The main reason I ordered from them was that they were the ones I happened to connect with first, and they had been very prompt in responding with quotes. I debated going with Saelig after learning more here on the forum, since I had the impression they were perhaps the more "official" channel ... but it felt kinda improper to have gotten quotes from TE and then turn around and buy from someone else. Next time, however ...

--- End quote ---

Business is business.  You are not planning on marrying them.  I got my SDS804 from Saelig for $410 USD, shipped.  I ordered it on 3 July, told me they were getting ahipment after the 4th and I had it on the 9th.

Just for future readers; my mpost does not do much for you.

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