Author Topic: Just ordered a Rigol DS6102  (Read 20553 times)

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Offline blueskull

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Re: Just ordered a Rigol DS6102
« Reply #75 on: October 21, 2015, 11:27:59 pm »
Whatever you do, don't hold onto it thinking they'll fix it someday because you never know if that will happen.  Good luck.
I agree. I made that mistake with Siglent. Someone on this forum once commented something along this line: 'if it ain't there out of the box don't expect it to arrive later'. The sooner you return something because it doesn't work properly the easier it is to get your money back!

I suspect the DS6102 is a customer return hence the discount and shorter warranty.

I will pressure them to see if they can give me a definitive response whether they will fix it. I can wait them 2 days for the initial confirmation, and up to 1 month for the firmware. If they failed to do this, a RMA is inevitable. I told them these today, and they agreed on this.
 

Offline nctnico

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Re: Just ordered a Rigol DS6102
« Reply #76 on: October 21, 2015, 11:34:32 pm »
Get this in writing (e-mail)!
There are small lies, big lies and then there is what is on the screen of your oscilloscope.
 

Offline blueskull

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Re: Just ordered a Rigol DS6102
« Reply #77 on: October 21, 2015, 11:40:58 pm »
Get this in writing (e-mail)!

Thanks for your advise. I will.
 

Offline rsjsouza

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Re: Just ordered a Rigol DS6102
« Reply #78 on: October 22, 2015, 03:28:46 am »
I guess you meant 20ps/div. I considered this one seriously, and apparently this is the only 10Gsps model I can afford, but it is just too big. If I had a house own by myself that I can modify its garage I would definitely get one.
Funny you mentioned the size factor, which was something I had to consider during my research but thought it was a rather unusual constraint.

The LeCroy seems a good offer for the price, although there are others around that may fit your place: here, here and here...
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Oh, the "whys" of the datasheets... The information is there not to be an axiomatic truth, but instead each speck of data must be slowly inhaled while carefully performing a deep search inside oneself to find the true metaphysical sense...
 

Online H.O

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Re: Just ordered a Rigol DS6102
« Reply #79 on: October 22, 2015, 05:56:57 am »
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Whatever you do, don't hold onto it thinking they'll fix it someday because you never know if that will happen.  Good luck.
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Get this in writing (e-mail)!

This I agree with. If it's a user error (which I'm sure it isn't) then a couple of days to verify and tell you HOW to use it should be more than enough but if it's actually broken then expecting them to actually FIX it in a couple of days probably isn't realistic. So IF they say they WILL fix it make them put that in writing together with an extended time for you to return in case they don't deliver.
 

Offline Karel

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Re: Just ordered a Rigol DS6102
« Reply #80 on: October 22, 2015, 06:40:54 am »
Blueskull, what is the software version of your DS6102?
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Offline Wuerstchenhund

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Re: Just ordered a Rigol DS6102
« Reply #81 on: October 22, 2015, 11:24:31 am »
blueskull, in addition to nctnico's suggestion I would take a look at this one as well. 20ns/div in RIS (ETS) mode, manufacturer refurbished with passive probes.

That's actually not a bad offer! The WaveRunner 6000A Series are great high end scopes, as you said it can do ETS (RIS, 200GSa/s), and this one even seems to come with the Jitter and Timing Analysis package (JTA2), Master Analysis package (XMATH) and a few other goodies. JTA2 is a great toolset and with it you can even do jitter measurements and eye diagrams in real-time mode. The built-quality is also top-notch.

Here's the datasheet:
https://www.testwall.com/wp-content/uploads/2015/09/LECRO_WAVERUNNER43159.pdf

I believe LeCroy still offers warranty for these scopes if so desired.

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(perhaps with that I get to Wuerstchenhund's good side again :))

I have sides:scared:

 ;)

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I only wish I was able to cough up that kind of money with my hobby...

If the seller would ship to the UK then I'd be really tempted to make him an offer but its U.S> only :(

I considered this one seriously, and apparently this is the only 10Gsps model I can afford, but it is just too big.

It's actually not that big, have a look at the datasheet. The WR6000 looks bigger on pictures than it really is (I was surprised how small it was when I first saw one in real life). It's certainly a bit deeper than the Rigol, but smaller in other dimensions.

I seriously doubt you'll find a better debugging scope for that money. Even a DSO7104 (which is a good scope) can't match that.

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I will give Rigol some more time to solve this.

As others said, if they can't fix it now then you're better off returning it. If it's a defect then Rigol should repair it, if its a (another) firmware issue then I'd return it because if they haven't fixed it in all these years that thing is on the market then it's unlikely they do it now.
« Last Edit: October 22, 2015, 12:42:07 pm by Wuerstchenhund »
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Offline tequipment

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Re: Just ordered a Rigol DS6102
« Reply #82 on: October 26, 2015, 04:28:57 pm »
blueskull is there something we at tequipment can help you with?

Evan
TEquipment.NET
 

Offline blueskull

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Re: Just ordered a Rigol DS6102
« Reply #83 on: October 26, 2015, 10:43:56 pm »
blueskull is there something we at tequipment can help you with?

Evan
TEquipment.NET

I got the quote after I paid, and that is after I waited for the quote for a day, without any response, and suddenly I got the quote right after I paid.

Anyway, don't worry since Devin agreed to deduct this amount of discount from further orders.
 

Offline blueskull

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Re: Just ordered a Rigol DS6102
« Reply #84 on: October 26, 2015, 10:46:17 pm »
As many of you guys suggested, I RMAed this unit since it doesn't work as I thought, and the BNC connector on Ch2 is angled so that plugging in active probes is painful.

I will look into some of you guys' suggested models and see if any one of them fits by budget.
 


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