Author Topic: Panel buttons/keyboard mapping is wrong in SDS1104X-E, general panel issues  (Read 879 times)

0 Members and 1 Guest are viewing this topic.

Offline silencer_arTopic starter

  • Contributor
  • Posts: 10
  • Country: ar
Hello!

About a month ago my sister in law, who had to travel to Seattle, brought me an SDS1104X-E which I bought through Amazon. I live in Argentina, and now the oscilloscope is here with me.

I've been going through the manual and getting to know the UI, but noticed that there seems to be something really wrong with the buttons panel. Some buttons are not properly mapped. According to the keyboard self test:

3rd soft key to the left -> Menu
Save/Recall -> Channel 4
Aquire -> Channel 2
Display/Persist -> Channel 3
Ref -> Channel 1
Horizontal Zero (clicking the knob) -> Vertical Fine adjust (clicking the knob)

There are some more I didn't put here.

This happens as soon as I turn on the device. If I use it for a while, eventually part of the panel becomes unresponsive, for instance, vertical and horizontal knobs will stop responding at all. I've already tried updating the firmware.

I've written a message to Siglent through their site, but I'm not holding my breath about them having service support in Argentina, so I'm wondering if you might have any ideas about what could be happening. Maybe there's something I can check myself?

thank you!
« Last Edit: August 09, 2023, 04:06:13 pm by silencer_ar »
 

Online tautech

  • Super Contributor
  • ***
  • Posts: 28142
  • Country: nz
  • Taupaki Technologies Ltd. Siglent Distributor NZ.
    • Taupaki Technologies Ltd.
Welcome to the forum.

I've sent a message to Siglent NA whom stock Amazon to contact you directly.
You might also send me your email via PM so I can forward it to them.
Avid Rabid Hobbyist
Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 

Offline silencer_arTopic starter

  • Contributor
  • Posts: 10
  • Country: ar
Thank you Tautech! I've sent you a PM with my email and the order number.
 
The following users thanked this post: tautech

Online tautech

  • Super Contributor
  • ***
  • Posts: 28142
  • Country: nz
  • Taupaki Technologies Ltd. Siglent Distributor NZ.
    • Taupaki Technologies Ltd.
Thank you Tautech! I've sent you a PM with my email and the order number.
All sorted, Siglent NA now have your details so expect contact once they analyze your problem.
Avid Rabid Hobbyist
Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 
The following users thanked this post: bingo600, KungFuJosh, silencer_ar

Offline silencer_arTopic starter

  • Contributor
  • Posts: 10
  • Country: ar
Thank you so much tautech :) I'll be waiting for a message from them, then.
 

Offline silencer_arTopic starter

  • Contributor
  • Posts: 10
  • Country: ar
Re: Panel buttons/keyboard mapping is wrong in SDS1104X-E, general panel issues
« Reply #5 on: September 13, 2023, 04:33:44 pm »
Thank you so much tautech :) I'll be waiting for a message from them, then.

I got contacted by them, and apparently I should be able to get it fixed by warranty here.

Thank you so much Tautech!
 


Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo
Smf