Products > Test Equipment

Keysight (lack of) calibration & other services

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TheSteve:
So now we need to determine if this is a global thing or something localized to a region to maybe get around some consumer protection laws.

Kleinstein:
There is a chance that KS is trying to get a system of limited sales channels limited to some customers or regions. The is a chance there is still a local UK KS distributor and calibration service, just at a different company. This may be mainly a brexit related problem as handling customs gets more complicated without a VAT number.

At least for the DMM and a DSO the calibration should not be limited to KS, though it would be nice to have more competition.

Currently, with a shortage in parts I can even understand them to perfer buisiness customers: for one, there are less consumder protection laws and a company is more likely so send in the meter for calibration than a private customer.

bdunham7:

--- Quote from: TheSteve on July 16, 2021, 02:44:42 pm ---So now we need to determine if this is a global thing or something localized to a region to maybe get around some consumer protection laws.

--- End quote ---

I'm pretty sure that this is either a result of a legitimate interpretation of a boneheaded "consumer protection" law or a boneheaded interpretation of a legitimate consumer protection law.  I don't know which law specifically, but I seriously doubt Keysight is intentionally shunning paying customers just because they don't like them. 

bdunham7:

--- Quote from: Oldtestgear on July 16, 2021, 10:08:38 am ---I'm really sorry but I need to provide you with the following information as we are no longer able to service your equipment:
Keysight products are designed, manufactured, and tested for professional and industrial use. They are not designed or tested for use by Consumers. While we thank you for your interest in our products, we are unable to supply them to you nor are we able to provide support for those products.

--- End quote ---

If you want to pursue this with them, try pointing out that they already sold the product to you and withdrawing the requisite and expected support, service and warranty after the sale is a predatory and deceptive trade practice that you believe violates UK consumer protection law.  Invite them to rectify their error before you are compelled to consult either a solicitor or the appropriate government agency. Hopefully that will make someone's head explode in the legal department.

Otherwise you need to utilize a friend with an incorporated business.  If this is truly a legal snare for them and they otherwise have good intentions, they won't care what the business is--it could be a laundromat or a TV repair shop.
 



Conrad Hoffman:
They said for professional use. I'd make the case that you're a professional, having worked in the business for a few decades. We have some high end LCR meters here and I was appalled to find they wanted in excess of $3k to calibrate them. Each.

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