Products > Test Equipment
Keysight (lack of) calibration & other services
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wraper:

--- Quote from: nctnico on August 08, 2021, 08:03:15 pm ---If you have read what I have been posting over the years then you'd know I have a whole bunch of repairs under my belt. The majority of those without access to schematics.

--- End quote ---
Then you had an extreme luck if almost all of your repairs came down to fixing PSU.
mendip_discovery:
Oi Kids, stop fighting  :box:  this ain't "I am a better repairer than you" thread.

I doubt Keysight UK gives much of a rats ass about losing members of the public from their customer base, it is just a small amount of the market and in many cases, they are not worth it compared to a firm sending in 20k of calibration a year. They may have their reasons and we aren't aware of them. It may be because they are restructuring or they have lost a few engineers and don't want to compromise the customer care to the big customers. I very much doubt they will turn up here to speak about the issues.

One way to get around this may be to ask your local cal lab how much they would charge to sub out your meter to Keysight. I suspect a small lab would charge you some extra fees but happily do it for you[1]. Another is to take a bit of time on the UKAS website and find a lab[2] with a decent budget and go with them for calibration. I just spend a few hours last night looking at a better lab for my work kit as the current lab isn't good with the customer service.


[1] Last week we have several off the street customers who wanted their electrical test gear done, its not mega money but we take the attitude it all adds up.
[2] Yes its not Keysight, but here in the UK we have UKAS and they are pretty good at checking labs to make sure they are up to the task. You can ask the lab for an example cert and compare it to the holy grail.
bd139:
As mentioned before you have to look after all customers not just the high rollers. The little ones might be big ones down the line. The software industry learned that one after shooting it’s own toes off through the 90s.
mendip_discovery:
Oh, I agree. But they also have to look after the big customers who spend 100k a year, they will just take the work elsewhere and the firm loses out on significant money it is short-sighted but they are possibly looking after the books for the moment. I have seen labs getting into a right mess because one or two of the elders leave and they take with them 40 years of experience and this causes a bit of a void, it is not easy to find cal engineers. You have the likes of Tr*sc*l buying up labs and making a big dent in the market. I suspect they are just doing some transition stuff and the sales droids are trying to avoid the one item a year customers as they are pressured to go after the bigger customers. It may ease out in 6months time. But if it doesn't just go elsewhere there is a lot of other labs out there doing a very good job.
2N3055:

--- Quote from: bd139 on August 09, 2021, 09:19:47 am ---As mentioned before you have to look after all customers not just the high rollers. The little ones might be big ones down the line. The software industry learned that one after shooting it’s own toes off through the 90s.

--- End quote ---

As I wrote before, current management doesn't think so. Just watch videos I linked if you want details.
But basically it is same old "we are culling all parts of business that is not high profit margin" and going for latest fads of software as a service (rent vs buy), putting that software service in a cloud etc etc..
They literally state their business  is NOT sale of T&M equipment but adjacent services and software. They only sell you scope as a platform to sell you software and options on it. Hardware is only sales enabler and not a primary income source. And they prioritize all development and product lines to support only markets that are high stakes and deep pockets because they are prepared to pay more. All simple T&M equipment (ones we discuss here) will be just there to complement the offering.
They don't care for places where one disgruntled man can make choice not to buy Keysight.. Their primary business is signing contracts with the likes of US Air Force for equipping them with  T&M solutions  for all their needs..
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