Products > Test Equipment

Keysight (lack of) calibration & other services

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Resonant:

--- Quote from: 2N3055 on August 09, 2021, 11:22:04 am ---
--- Quote from: bd139 on August 09, 2021, 09:19:47 am ---As mentioned before you have to look after all customers not just the high rollers. The little ones might be big ones down the line. The software industry learned that one after shooting it’s own toes off through the 90s.

--- End quote ---

 Keysight.. Their primary business is signing contracts with the likes of US Air Force for equipping them with  T&M solutions  for all their needs..

--- End quote ---

It looks like the high rollers are also getting fed up.
In the US presidential decree of 9th July

Section  (s)  The Secretary of Defense shall:….

(iii) not later than 180 days after the date of this order, submit a report to the Chair of the White House Competition Council, on a plan for avoiding contract terms in procurement agreements that make it challenging or impossible for the Department of Defense or service members to repair their own equipment, particularly in the field.'

But back to the original issue.. the support of independent engineers and enthusiasts by Keysight, it is in my view short sighted, I use a lot more of Keysight and Agilent than any other brand of test equipment but if it not going to be supported or make me jump through hoops, even if it is only for spare parts and information, I will have to rethink my purchase decisions. In the past Keysight have been happy to do videos with Dave on their services and how they changed after Agilent but now seem to be drifting back to the bad old ways and their lack of response to this thread is poor.

If this behaviour is the new norm then the catalogues and websites of suppliers like Keysight should carry a health warning.
Along the lines of:-
If you are not a major corporate company purchasing equipment and services over $xxx per annum then you purchase this equipment entirely at your own risk and we will not provide support or service under any circumstances.

Perhaps we should have sticky thread where clear warnings can be placed of companies which will not provide good support and information and those that do, to inform forum member's purchase decisions.

Resonant

bd139:

--- Quote from: 2N3055 on August 09, 2021, 11:22:04 am ---
--- Quote from: bd139 on August 09, 2021, 09:19:47 am ---As mentioned before you have to look after all customers not just the high rollers. The little ones might be big ones down the line. The software industry learned that one after shooting it’s own toes off through the 90s.

--- End quote ---

As I wrote before, current management doesn't think so. Just watch videos I linked if you want details.
But basically it is same old "we are culling all parts of business that is not high profit margin" and going for latest fads of software as a service (rent vs buy), putting that software service in a cloud etc etc..
They literally state their business  is NOT sale of T&M equipment but adjacent services and software. They only sell you scope as a platform to sell you software and options on it. Hardware is only sales enabler and not a primary income source. And they prioritize all development and product lines to support only markets that are high stakes and deep pockets because they are prepared to pay more. All simple T&M equipment (ones we discuss here) will be just there to complement the offering.
They don't care for places where one disgruntled man can make choice not to buy Keysight.. Their primary business is signing contracts with the likes of US Air Force for equipping them with  T&M solutions  for all their needs..

--- End quote ---

I worked in defence T&M. They're actually fairly demanding on the price front. There are budgets that need to be met and a tendering process. The only thing they win at is volume which pays the sales commission. That's where the problem is; commission focus.

dietert1:
Somewhere in the basement we still have three Tektronix 7912A digitizers (used to be working 15 years ago).
"This October 10, 1975 TekWeek describes a half a million dollar waveform system built using 26 7912D digitizers.  This system was built for the Air Force Weapons Lab and was deployed on the TRESTLE (Wikipedia page) test site for evaluation of EMP susceptibility..."
Anybody who ever got "preowned" test equipment from the US should be aware we are harvesting the extraordinary US military budgets of the past, whatever the labels are on the equipment. No guarantee things will stay like that. Maybe future budgets will be needed for something else, who knows.

Regards, Dieter

mendip_discovery:
To add to this, our lab contacted Keysight UK as a customer of ours wants to get an RF Dummy load calibrated. They wouldn't deal with us because the effort of setting up an account would be more than the calibration is worth to them.

IconicPCB:
A little gem from today's mail box:

https://support.keysight.com/KeysightdCX/s/?language=en_US

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