Products > Test Equipment

Keysight (lack of) calibration & other services

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2N3055:

--- Quote from: IconicPCB on August 23, 2021, 12:37:05 am ---A little gem from today's mail box:

https://support.keysight.com/KeysightdCX/s/?language=en_US

--- End quote ---

We cannot see what it was when you have logged in to your account..

bd139:
Another screwed customer here:

https://www.eevblog.com/forum/testgear/a-broken-34470a-and-keysights-terrible-customer-service/msg3642043/

I think based on the complete lack of any word from Keysight here that they have clammed up entirely and decided the most business friendly option is let dissent grow among their current and future customer base. Classic strategy known as “the ostrich”.

Perhaps someone should start posting this thread on their YouTube video comments.

tggzzz:
Perhaps this is why the auction prices of old HP/Agilent equipment is going up faster than I would expect.

bd139:
Everyone stock piling it because the current stuff is clearly garbage with garbage support.

I only buy their stuff with a service manual which barely tips into Agilent branded universe. If I can’t fix it I don’t want it.

Honestly the sales and support is better on products from China which are 1/3 the initial outlay.

tggzzz:
HPAK's 6+ digit DMSs have a reputation for using selected voltage references, and they appear to be relatively stable.

ISTR reports that ?Silglent? equivalents are less stable. More subtle than a display failure, but invisibly problematic.

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