| Products > Test Equipment |
| Keysight (lack of) calibration & other services |
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| EEVblog:
--- Quote from: bd139 on August 27, 2021, 08:01:59 pm ---I think the corporate lawyer causality is the wrong way round. It's usually "you did what?" followed by "hey we found a loophole so no one is going to prison!" followed by lines of coke, hookers and expensive champagne. Well that's how it works in the finance sector anyway :-DD As mentioned earlier I implore keysight to do what the corporate lawyers would have told them do, which is why I know the lawyer argument is wrong: 1. Remove all their products from resellers web sites and ebay where consumers can purchase the items. 2. Remove all marketing targeting non-commercial users (makers fad mostly). 3. Put out a formal statement regarding the support of keysight products purchased from date X 4. Put out a formal statement regarding the support of keysight products purchased before date X stating your statutory rights will not be affected. 5. Ask business customers to formally register accounts with Keysight. None of that has happened (yet) so it's either in discussion, not in discussion or someone is going yadda yadda yadda with their finger in their ears. Some clarity would be nice but so far we had Daniel pop up and said "not his call" which it probably isn't. I'd rather have been told "I have informed Keysight management of the concerns raised in this thread" --- End quote --- Keysight will happily sell anyone a used scope on ebay through the adverising link above :-DD |
| nctnico:
--- Quote from: EEVblog on August 27, 2021, 10:57:26 pm --- --- Quote from: nctnico on August 27, 2021, 12:59:37 pm --- --- Quote from: EEVblog on August 27, 2021, 02:27:41 am ---I reckon that if someone were to set up an Incorporated Business or suitably VAT Registered company, then well, there is no limit to how many "contractors" that said company can have that can use that VAT/business number or whatever to get products and services ;) --- End quote --- IOW: a local Keysight equipment dealer! --- End quote --- I thought that actually was one of the problems here? (maybe another thread) Wasn't an individual denied the purchase of a bit of gear though a legit dealer in their country? --- End quote --- AFAIK some dealers (like Batronix in Germany) got ordered by Keysight to stop selling to individuals but that got reverted. But it seems Keysight has stopped offering services like sales, calibration and repairs to individuals. |
| tggzzz:
--- Quote from: EEVblog on August 27, 2021, 10:59:40 pm --- --- Quote from: tggzzz on August 27, 2021, 10:32:28 am --- --- Quote from: EEVblog on August 27, 2021, 02:27:41 am ---I don't think there is anything anyone can do here, the lawyers have deemed it so for whatever reason and that's that, and Keysight management aren't going to go against the lawyers. I reckon that if someone were to set up an Incorporated Business or suitably VAT Registered company, then well, there is no limit to how many "contractors" that said company can have that can use that VAT/business number or whatever to get products and services ;) --- End quote --- Well, yes, but... Who in "KeysightSuxCo" would be willing to take responsibility (whatever that means) for the actions of unknown third parties, and "police" the business they are doing through KeysightSuxCo? Being able to disprove accusations of ITAR violations and money laundering spring to mind. --- End quote --- Become a "used" ;) Keysight dealer maybe? I'm sure there are legal ways around every loophole. --- End quote --- I presume money laundering and ITAR apply no matter what the ostensible purpose of the business is. |
| figgie:
Hi folks new here but not new to the world of dealer/distributor/manufacturing. Just MAYBE, they have decided to let all the service go through the distribution channel instead of directly to them? Of course that is a massive ASSUMPTION that is the business model they are doing now. As a real life example. I am a dealer for some widgets (those widgets are for motorsport applications but that is not important). When a customer buys said widgets from me. I am the support channel for said customer for that widget. If a customer decides to call the widget manufacture to go around me for support because of some issue or even misconfiguration. The manufacture will politely tell them that they need to contact the dealer that they bought said widget from and they WILL give the customer my information and hang up. Afterwards I, as the dealer, get an email stating the customers name and product that they called about along with serial number, I look through my records and if all is well, I am calling the customer to figure out what is the issue at hand if the customer has not called me about said issue yet. This has been the way for ongoing support for many things. Cars, no one goes to General Motors to say, I have issue so and so with my Chevy Volt. The customer goes to the local dealer preferably were they bought said Chevy Volt and gets the service for their Chevy Volt especially warranty work. Same with Ferrari, no individual is going to call Ferrari SpA and get support regardless if you just plunked down $1,800,000 million dollars for the newest La Ferrari. Ferrari SpA will respond that you need to call the dealer that sold you that cool La Ferrari for service or warranty work, they will be even courteous enough to provide said dealer name and phone number so you can schedule an appointment but that is as far as Ferrari SpA might go. This might be Keysight's first volley to separate support from the HQ to the sellers/distributors. It is all a guess though! |
| bdunham7:
--- Quote from: figgie on September 02, 2021, 10:49:20 pm ---This might be Keysight's first volley to separate support from the HQ to the sellers/distributors. --- End quote --- That would all be great....but who are the distributors that can provide any more support than packaging and shipping? eBay? Or is Keysight going to narrow their distribution channel to those distributors like Transcat that actually are capable of some level of support? I suppose they could keep selling through mass market channels and still want their capable distributors to provide support, but I don't think that model would be well received. |
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