| Products > Test Equipment |
| Keysight (lack of) calibration & other services |
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| jc101:
--- Quote from: tautech on September 28, 2021, 07:25:50 pm --- :-// Google instrument calibration UK --- End quote --- I was referring to the service from Keysight direct. I couldn’t see timescales on their website. |
| Oldtestgear:
--- Quote ---Be interesting to know how long it takes, I couldn't find any details on their website. --- End quote --- Keysight do not appear to quote timescales for a single calibration. Timescales are quoted for support contracts probably as these help to tie you to Keysight but can also save money for regular calibrations. In my experience (before all the issues) Keysight usually turned a fully working DMM around & back to the customer in a week or slightly longer. The 34465A is a simple instrument for Keysight to calibrate as it is an automated process. When I finally get everything resolved I will be able to tell you how long it takes. Phil |
| perdrix:
--- Quote from: tautech on September 28, 2021, 07:25:50 pm --- :-// Google instrument calibration UK --- End quote --- And then ask for their uncertainly budgets - you quickly find out that there's few or none apart from Fluke and Keysight that can tackle a 3458A, or 34470A |
| porker1972:
--- Quote from: figgie on September 02, 2021, 10:49:20 pm ---Hi folks new here but not new to the world of dealer/distributor/manufacturing. Just MAYBE, they have decided to let all the service go through the distribution channel instead of directly to them? Of course that is a massive ASSUMPTION that is the business model they are doing now. As a real life example. I am a dealer for some widgets (those widgets are for motorsport applications but that is not important). When a customer buys said widgets from me. I am the support channel for said customer for that widget. If a customer decides to call the widget manufacture to go around me for support because of some issue or even misconfiguration. The manufacture will politely tell them that they need to contact the dealer that they bought said widget from and they WILL give the customer my information and hang up. Afterwards I, as the dealer, get an email stating the customers name and product that they called about along with serial number, I look through my records and if all is well, I am calling the customer to figure out what is the issue at hand if the customer has not called me about said issue yet. This has been the way for ongoing support for many things. Cars, no one goes to General Motors to say, I have issue so and so with my Chevy Volt. The customer goes to the local dealer preferably were they bought said Chevy Volt and gets the service for their Chevy Volt especially warranty work. Same with Ferrari, no individual is going to call Ferrari SpA and get support regardless if you just plunked down $1,800,000 million dollars for the newest La Ferrari. Ferrari SpA will respond that you need to call the dealer that sold you that cool La Ferrari for service or warranty work, they will be even courteous enough to provide said dealer name and phone number so you can schedule an appointment but that is as far as Ferrari SpA might go. This might be Keysight's first volley to separate support from the HQ to the sellers/distributors. It is all a guess though! --- End quote --- There was a distributor for Hameg (before R&S bought them) in the UK. On their website they had the message "if you've bought from RS or Farnell, call them for support", I guess they got peeved for being the help line for the catalogues. But anyway... I'm amazed that so many electronics engineers on here are able to judge the reasons why a company have made a decision based on a single poster's experience, and then also have better knowledge of consumer and commercial law, public liability requirements, testing and approval... than a $5B company... who have staff that sit on the boards of the testing and approval agencies relating to their products. |
| AVGresponding:
--- Quote from: porker1972 on April 13, 2022, 09:13:03 pm --- --- Quote from: figgie on September 02, 2021, 10:49:20 pm ---Hi folks new here but not new to the world of dealer/distributor/manufacturing. Just MAYBE, they have decided to let all the service go through the distribution channel instead of directly to them? Of course that is a massive ASSUMPTION that is the business model they are doing now. As a real life example. I am a dealer for some widgets (those widgets are for motorsport applications but that is not important). When a customer buys said widgets from me. I am the support channel for said customer for that widget. If a customer decides to call the widget manufacture to go around me for support because of some issue or even misconfiguration. The manufacture will politely tell them that they need to contact the dealer that they bought said widget from and they WILL give the customer my information and hang up. Afterwards I, as the dealer, get an email stating the customers name and product that they called about along with serial number, I look through my records and if all is well, I am calling the customer to figure out what is the issue at hand if the customer has not called me about said issue yet. This has been the way for ongoing support for many things. Cars, no one goes to General Motors to say, I have issue so and so with my Chevy Volt. The customer goes to the local dealer preferably were they bought said Chevy Volt and gets the service for their Chevy Volt especially warranty work. Same with Ferrari, no individual is going to call Ferrari SpA and get support regardless if you just plunked down $1,800,000 million dollars for the newest La Ferrari. Ferrari SpA will respond that you need to call the dealer that sold you that cool La Ferrari for service or warranty work, they will be even courteous enough to provide said dealer name and phone number so you can schedule an appointment but that is as far as Ferrari SpA might go. This might be Keysight's first volley to separate support from the HQ to the sellers/distributors. It is all a guess though! --- End quote --- There was a distributor for Hameg (before R&S bought them) in the UK. On their website they had the message "if you've bought from RS or Farnell, call them for support", I guess they got peeved for being the help line for the catalogues. But anyway... I'm amazed that so many electronics engineers on here are able to judge the reasons why a company have made a decision based on a single poster's experience, and then also have better knowledge of consumer and commercial law, public liability requirements, testing and approval... than a $5B company... who have staff that sit on the boards of the testing and approval agencies relating to their products. --- End quote --- If you'd read other threads containing current issues with poor reliability and poor UI issues with modern HPAK instruments, you'd realise the problem is an overpopulation of MBA's, lawyers, and accountants. It was engineers that made the business, it will be bean-counters that will milk it to death. |
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