Author Topic: Keysight (lack of) calibration & other services  (Read 30318 times)

0 Members and 1 Guest are viewing this topic.

Online jc101

  • Frequent Contributor
  • **
  • Posts: 729
  • Country: gb
Re: Keysight (lack of) calibration & other services
« Reply #150 on: September 28, 2021, 07:29:25 pm »
:-//
Google instrument calibration UK
I was referring to the service from Keysight direct. I couldn’t see timescales on their website.
 

Offline OldtestgearTopic starter

  • Regular Contributor
  • *
  • Posts: 171
  • Country: gb
Re: Keysight (lack of) calibration & other services
« Reply #151 on: September 29, 2021, 09:41:06 am »
Quote
Be interesting to know how long it takes, I couldn't find any details on their website.

Keysight do not appear to quote timescales for a single calibration. Timescales are quoted  for support contracts probably as these help to tie you to Keysight but can also save money for regular  calibrations. In my experience (before all the issues) Keysight usually turned a fully working DMM around & back to the customer in a week or slightly longer. The 34465A is a simple instrument for Keysight to calibrate as it is an automated process.  When I finally get everything resolved I will be able to tell you how long it takes.

Phil
 
The following users thanked this post: jc101

Offline perdrix

  • Frequent Contributor
  • **
  • Posts: 667
  • Country: gb
Re: Keysight (lack of) calibration & other services
« Reply #152 on: September 29, 2021, 04:43:54 pm »
:-//
Google instrument calibration UK

And then ask for their uncertainly budgets - you quickly find out that there's few or none apart from Fluke and Keysight that can tackle a 3458A, or 34470A
 

Offline porker1972

  • Contributor
  • Posts: 29
  • Country: gb
Re: Keysight (lack of) calibration & other services
« Reply #153 on: April 13, 2022, 09:13:03 pm »
Hi folks new here but not new to the world of dealer/distributor/manufacturing.

Just MAYBE, they have decided to let all the service go through the distribution channel instead of directly to them? Of course that is a massive ASSUMPTION that is the business model they are doing now.

As a real life example.

I am a dealer for some widgets (those widgets are for motorsport applications but that is not important).

When a customer buys said widgets from me. I am the support channel for said customer for that widget. If a customer decides to call the widget manufacture to go around me for support because of some issue or even misconfiguration. The manufacture will politely tell them that they need to contact the dealer that they bought said widget from and they WILL give the customer my information and hang up. Afterwards I, as the dealer, get an email stating the customers name and product that they called about along with serial number, I look through my records and if all is well, I am calling the customer to figure out what is the issue at hand if the customer has not called me about said issue yet.

This has been the way for ongoing support for many things.

Cars, no one goes to General Motors to say, I have issue so and so with my Chevy Volt. The customer goes to the local dealer preferably were they bought said Chevy Volt and gets the service for their Chevy Volt especially warranty work.

Same with Ferrari, no individual is going to call Ferrari SpA and get support regardless if you just plunked down $1,800,000 million dollars for the newest La Ferrari. Ferrari SpA will respond that you need to call the dealer that sold you that cool La Ferrari for service or warranty work, they will be even courteous enough to provide said dealer name and phone number so you can schedule an appointment but that is as far as Ferrari SpA might go.

This might be Keysight's first volley to separate support from the HQ to the sellers/distributors.

It is all a guess though!

There was a distributor for Hameg (before R&S bought them) in the UK. On their website they had the message "if you've bought from RS or Farnell, call them for support", I guess they got peeved for being the help line for the catalogues.

But anyway... I'm amazed that so many electronics engineers on here are able to judge the reasons why a company have made a decision based on a single poster's experience, and then also have better knowledge of consumer and commercial law, public liability requirements, testing and approval... than a $5B company... who have staff that sit on the boards of the testing and approval agencies relating to their products.

 

Offline AVGresponding

  • Super Contributor
  • ***
  • Posts: 4931
  • Country: england
  • Exploring Rabbit Holes Since The 1970s
Re: Keysight (lack of) calibration & other services
« Reply #154 on: April 14, 2022, 05:26:48 am »
Hi folks new here but not new to the world of dealer/distributor/manufacturing.

Just MAYBE, they have decided to let all the service go through the distribution channel instead of directly to them? Of course that is a massive ASSUMPTION that is the business model they are doing now.

As a real life example.

I am a dealer for some widgets (those widgets are for motorsport applications but that is not important).

When a customer buys said widgets from me. I am the support channel for said customer for that widget. If a customer decides to call the widget manufacture to go around me for support because of some issue or even misconfiguration. The manufacture will politely tell them that they need to contact the dealer that they bought said widget from and they WILL give the customer my information and hang up. Afterwards I, as the dealer, get an email stating the customers name and product that they called about along with serial number, I look through my records and if all is well, I am calling the customer to figure out what is the issue at hand if the customer has not called me about said issue yet.

This has been the way for ongoing support for many things.

Cars, no one goes to General Motors to say, I have issue so and so with my Chevy Volt. The customer goes to the local dealer preferably were they bought said Chevy Volt and gets the service for their Chevy Volt especially warranty work.

Same with Ferrari, no individual is going to call Ferrari SpA and get support regardless if you just plunked down $1,800,000 million dollars for the newest La Ferrari. Ferrari SpA will respond that you need to call the dealer that sold you that cool La Ferrari for service or warranty work, they will be even courteous enough to provide said dealer name and phone number so you can schedule an appointment but that is as far as Ferrari SpA might go.

This might be Keysight's first volley to separate support from the HQ to the sellers/distributors.

It is all a guess though!

There was a distributor for Hameg (before R&S bought them) in the UK. On their website they had the message "if you've bought from RS or Farnell, call them for support", I guess they got peeved for being the help line for the catalogues.

But anyway... I'm amazed that so many electronics engineers on here are able to judge the reasons why a company have made a decision based on a single poster's experience, and then also have better knowledge of consumer and commercial law, public liability requirements, testing and approval... than a $5B company... who have staff that sit on the boards of the testing and approval agencies relating to their products.

If you'd read other threads containing current issues with poor reliability and poor UI issues with modern HPAK instruments, you'd realise the problem is an overpopulation of MBA's, lawyers, and accountants.
It was engineers that made the business, it will be bean-counters that will milk it to death.
nuqDaq yuch Dapol?
Addiction count: Agilent-AVO-BlackStar-Brymen-Chauvin Arnoux-Fluke-GenRad-Hameg-HP-Keithley-IsoTech-Mastech-Megger-Metrix-Micronta-Racal-RFL-Siglent-Solartron-Tektronix-Thurlby-Time Electronics-TTi-UniT
 
The following users thanked this post: Cubdriver

Offline EC8010

  • Regular Contributor
  • *
  • Posts: 205
  • Country: gb
Re: Keysight (lack of) calibration & other services
« Reply #155 on: May 21, 2024, 02:59:15 pm »
I have just read through this thread and am appalled. (I'd have written that in capital letters except that it would smell too much of one well-known and highly contentious person.) I found the thread because I was looking to have my 34470A (bought 2018) calibrated. As many posters have said throughout this thread, professional engineers often end up having home labs, so if you upset their home lab, they take their bad experiences into their professional work. And the engineers who are keen enough to have a home lab are usually the ones who are consulted when things get tricky. Oh, I give in; it's APPALLING.
 


Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo
Smf