| Products > Test Equipment |
| Keysight (lack of) calibration & other services |
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| mikeselectricstuff:
--- Quote from: Cerebus on July 16, 2021, 08:57:29 pm ---There are no UK laws restricting the sale of test equipment or calibration services therefore. None. Nada. Zip. --- End quote --- The only actual legal restriction I can think of is the sale of leaded solder. There are also no licensing requirements for most businesses, certainly none that are likely to be buying KS gear KS saying that they are "unable" to supply or support their products is simply not true. They are not willing to. Anyone can go to RS, Farnell etc., or even Keysight's own ebay store and buy their stuff. This needs escalating. |
| Keysight DanielBogdanoff:
--- Quote from: bdunham7 on July 16, 2021, 03:00:23 pm --- --- Quote from: TheSteve on July 16, 2021, 02:44:42 pm ---So now we need to determine if this is a global thing or something localized to a region to maybe get around some consumer protection laws. --- End quote --- I'm pretty sure that this is either a result of a legitimate interpretation of a boneheaded "consumer protection" law or a boneheaded interpretation of a legitimate consumer protection law. I don't know which law specifically, but I seriously doubt Keysight is intentionally shunning paying customers just because they don't like them. --- End quote --- My understanding is that it's "a legitimate interpretation of a boneheaded 'consumer protection' law." I believe there are some restrictions around "industrial equipment" [probably not the correct legal term] being sold to non-industrial parties (aka individuals). I do not know the details but @oldtestgear I'm looking into it with Peter. |
| bdunham7:
--- Quote from: Cerebus on July 16, 2021, 08:57:29 pm ---Don't call me out for an expressly stated guess and then substitute your own guess that is substantially the same, especially when I think it's fair to say that a UK resident is probably in a better position to know what laws are in play relating to the sale of goods than a resident of the USA. --- End quote --- I didn't 'call out' (strong language there!) your guess regarding what particular aspect of UK consumer law may be involved. I refuted the logic of the specific statement that I quoted. That was not a guess, it was a definitive statement about what you think would legally constitute a 'professional' and provide the seller with absolution from liability. I am, as you note, not a UK solicitor, but I can tell you in general that the more you know about them, the less clear such issues become. Unless you have some basis for your assertion that a bare claim of professional status is enough to absolve a seller of all liability under UK consumer law, I'd consider that to be a rash and simplistic bit of advice in the best case. |
| EEVblog:
Remember the time when Bill Hewlett himself gave a 12yo Steve Jobs the parts needed to build his oscillator? https://www.businessinsider.com.au/what-we-can-learn-from-the-gutsy-way-steve-jobs-landed-a-job-at-hp-2015-7?r=US&IR=T Those were the days... |
| Cerebus:
--- Quote from: bdunham7 on July 16, 2021, 11:36:37 pm --- --- Quote from: Cerebus on July 16, 2021, 08:57:29 pm ---Don't call me out for an expressly stated guess and then substitute your own guess that is substantially the same, especially when I think it's fair to say that a UK resident is probably in a better position to know what laws are in play relating to the sale of goods than a resident of the USA. --- End quote --- I didn't 'call out' (strong language there!) your guess regarding what particular aspect of UK consumer law may be involved. I refuted the logic of the specific statement that I quoted. That was not a guess, it was a definitive statement about what you think would legally constitute a 'professional' and provide the seller with absolution from liability. I am, as you note, not a UK solicitor, but I can tell you in general that the more you know about them, the less clear such issues become. Unless you have some basis for your assertion that a bare claim of professional status is enough to absolve a seller of all liability under UK consumer law, I'd consider that to be a rash and simplistic bit of advice in the best case. --- End quote --- Sigh. The use of 'professional' is misleading, UK law simply differentiates between 'consumer' and non-consumer sales. Section 2(3) of the Consumer Rights Act 2015 defines '“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.'. If the vendor asks "Is this for private or business use?" as the means of ascertaining whether consumer or B2B sales terms apply under the law you appear to be arguing that they shouldn't be allowed to rely on the reply. |
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