Products > Test Equipment
Keysight (lack of) calibration & other services
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bdunham7:

--- Quote from: Cerebus on July 17, 2021, 12:00:41 am --- If the vendor asks "Is this for private or business use?" as the means of ascertaining whether consumer or B2B sales terms apply under the law you appear to be arguing that they shouldn't be allowed to rely on the reply.

--- End quote ---

No, I'm saying I don't know if they can rely on that reply and I would not automatically assume that they can.  I was using the term 'consumer protection' in the broadest sense when I was speculating, but we have no idea what the basis is for the sales restrictions by Keysight.  I sort of doubt it has anything to do with expanded warranty rights or the like (although the new right-to-repair laws might be worth researching), it seems more like the sort of thing that would be the result of liability concerns where the stakes are much higher.  I hope they do explain, because AFAIK other vendors have not taken this position.  And withdrawing support from already-sold products seems particularly difficult to justify--I can't imagine them deliberately damaging their own reputation without at least thinking that they have a compelling reason.

knapik:

--- Quote from: chekhov on July 16, 2021, 10:40:18 am ---Now people need a "Right to calibrate"  :box:

--- End quote ---

I work in a calibration lab for the supplier of a lot of test equipment manufacturers and you'd be surprised just how unwilling they are to provide service manuals, calibration manuals and god forbid schematics.
tocsa120ls:
What an odd endorsement for Tektronix.
glosair:
Had this kind of a problem with an alarm system.

"Can I order some extra parts for my alarm system please?" "What's you BSIA number" "I don't have one, it's my alarm" "Sorry we only supply to professionals"

I did a charge back (after 2.5 years) against the company that supplied me and got my money back!
porker1972:
This thing about sales to an individual is down to two legal problems the manufacturer can get themselves into: Public Liability Insurance and Export Licencing. Breach of these is ruinous to a company with unlimited fines and jail for executives of the companies that breach these rules. We all know there are different safety and EMC standard for industrial and consumer products, but also requirements for user manuals and other materials. The product liability insurance is based on the class of product being sold.

American companies have to certify sales so they don't go to embargoed countries or people on a restricted party list, or used in certain applications (e.g. nuclear, defence). As such, they require resellers to check sales are to legitimate businesses in that country, and verify them. (In fact the UK did this too: I was at a distributor in the 90s when I took an order for some components from an individual with an Ulster accent who wanted to collect. Shortly afterwards I got a call from a UK security agency who asked us to delay the goods so they could turn up to follow the buyer).

Distributors (mostly) also only sell to businesses - it is in part a contractual thing with their suppliers, and also as they don't want to be liable for consumer returns rights and warranty obligations. If you buy from them as an individual, you are in breach of their terms of sale!

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