Products > Test Equipment
Keysight (lack of) calibration & other services
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mendip_discovery:
This is very odd behaviour but not unheard of. I once had to repair a crimp tool for a customer, I ordered the parts (a spring) from Tyco and did the repair. A few months later I needed another, they wouldn't sell me a spring, I had to send it to their UK repair centre for £200 for a £10 spring. I work for a calibration lab and that has always annoyed me when we have to send to a repair centre.

I would love to know the reasoning behind the shift away from private individuals as customers. I wonder if there is some daft law change (DPA?) that means that they can't hold data for the public on a business system for the risk of getting done big time.

I currently send my Agilent to a firm down on the cost but their turnaround time is annoying so I am looking elsewhere, I might go for CMR as they have always been good to me. I may have to dig into the Unc as that is what heavily dictates my own Unc Budget. My plan was to go to Keysight but if they are being dicks I would prefer not to send them money.
bdunham7:

--- Quote from: Bud on July 17, 2021, 07:28:12 pm ---So what is happening now may represent a shift in paradigm back to the original model, after some years of trying to get engage private individuals and non- incorporated small businesses.

--- End quote ---

I think a lot of other things changed between then and now.  I don't recall ever not being able to get something from various big companies, but for many of them you had to do it through a dealer.  Service manuals and parts lists were published, but weren't available on the internet since it basically didn't exist yet.  I think the direct support model emerged because of the shift from dealers that offered support (remember the term Value Added Reseller from when HP was still one company?) to volume discount distributors.  There may have been very highly specialized equipment manufacturers that didn't want to deal with some hobbyist that happened to get hold of a random bit of their product, but I don't recall any examples.

Now you may find companies that simply have no real support to offer to anyone, or ones that have been acquired, reorganized or simply atrophied and don't have anything for their former--or even current--product lines.  But telling actual current, paying customers to go away seems outrageous, especially for a company that promotes its used and refurbished products on eBay. 
TimFox:
Does Keysight do this to individuals in the US?
thinkfat:

--- Quote from: dietert1 on July 16, 2021, 07:11:57 pm ---A speculation:
Imagine the ownership cost of a NIST traceable josephson array. Now imagine some hobbyist getting a perfect calibration, let's say the black edition HP 3458A and that person starts distributing precision calibration all over the world for the price of postage. In another thread i read the statement: "When i tried to get an official calibration i recognized how my private equipment was superior to the central metrology lab of my state."
That can't work. Maybe precision calibration is a value that needs supervision, similar to IP.

Regards, Dieter

--- End quote ---

Said hobbyist would not be accredited as being part of a traceable calibration chain. The service might technically be perfect but it would not matter to anyone who actually needs to have, and provide, a paper trail as proof.
dietert1:
Yes, and Keysight is trying to make that criterion of traceability (which is about procedures) into paperwork, as it always used to be. You are paying for papers and don't know what they give you anyway. Some days ago i saw the calibration certificate of a new Keysight 3458A and as far as i remember there was absolutely no technical info in it - i mean no measurement results, no info about actual procedures performed.

Regards, Dieter
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