Products > Test Equipment

Keysight (lack of) calibration & other services

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bdunham7:

--- Quote from: TimFox on July 17, 2021, 08:01:40 pm ---Does Keysight do this to individuals in the US?

--- End quote ---

From the terms and conditions posted on their eBay store:

For EU customers: Keysight products are designed
manufactured, and tested for professional and industrial
use. They are not designed or tested for use by Consumers.
 While we thank you for your interest in our products,
we are unable to supply them to you.

It seems pretty clear that they have an EU-specific concern.  Appears to not affect the USA, although it also appears that they haven't been informed about Brexit yet...

mikeselectricstuff:

--- Quote from: bdunham7 on July 17, 2021, 09:59:49 pm ---
--- Quote from: TimFox on July 17, 2021, 08:01:40 pm ---Does Keysight do this to individuals in the US?

--- End quote ---

From the terms and conditions posted on their eBay store:

For EU customers: Keysight products are designed, manufactured, and tested for professional and industrial use. They are not designed or tested for use by Consumers. While we thank you for your interest in our products, we are unable to supply them to you.

Appears to not affect the USA, although it also appears that they haven't been informed about Brexit yet...

--- End quote ---

Does Ebay allow terms like that ?

bd139:
Interesting thread.

I think people (and at Keysight) need to read up on the Consumer Rights Act 2015. When the goods are transferred to a consumer by definition the legislation is enforceable. There is no secondary contract or terms here and it is binding. You can't assign a purpose past the function of the device. You can however pull all your products off Farnell, RS, CPC, ebay and choose not to sell them to consumers and only direct for business. And of course we know what a shit show that'd be considering Keysight UK couldn't even get their Spanish payment handling division to call me to take payment for some knobs a year or so ago.

For premium prices, we expect premium service regardless of who we are for customers. The IT industry learned a long time ago that you need to treat private customers well because they're the professionals doing things in their spare time. When someone turns up and says "hey we need a tool to solve problem X" the last thing you want to be told from your engineers is "Keysight are dicks" which is what the presentation is here.  There's a huge pile of corporate corpses due to that one. I'm doing my best to murder a company now for being difficult with me. In fact I take pride in such things.

Chinese vendors looking good here. Most of the products are cheaper than a Keysight calibration so you can just throw them away and buy another one  :-DD

Edit: also Keysight might want to remove all those trendy YouTube videos targeting "makers" who are not professional engineers if their policy is to not sell to them.

tggzzz:

--- Quote from: bd139 on July 17, 2021, 11:00:48 pm ---Edit: also Keysight might want to remove all those trendy YouTube videos targeting "makers" who are not professional engineers if their policy is to not sell to them.

--- End quote ---

Add the appropriate snark to each of those videos.

tggzzz:
There are many Keysight adverts at the top of this forum's pages.

If they won't sell to private people on this forum, why are the adverts there, and are they appropriate?

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