Products > Test Equipment
Keysight (lack of) calibration & other services
mikeselectricstuff:
--- Quote from: porker1972 on July 20, 2021, 09:48:07 am ---You're going to be in for a shock if you read the terms of sale for most electronics distributors. They are almost all business to business only. They don't do B2C so consumer protection law doesn't apply. How do they get around that? Well, let's look at their T&Cs:
https://uk.rs-online.com/web/generalDisplay.html?id=aboutRS/terms-conditions-of-sale
1.5 RS is a business-to-business supplier. The RS website is intended for use by business customers and not by private individuals acting as consumers (“Consumers”)....
https://uk.farnell.com/terms-of-purchase#2
2. Business customers
The Company is a business to business supplier. The Catalogue and any specialogues and other product brochures produced by the Company are intended for use by business customers and not consumers. By ordering, the Customer confirms that he, she or it wishes to obtain the Supplies for the purposes of his, her or its business and not as a consumer.
So if you're buying as an individual and not as a business, you're in breach of their contract that you agree to when buying from them. Good luck fighting that one!
--- End quote ---
Yes but neither actually refuse to sell to you. I don't think anyone seriously expects standard "consumer" service from a trade-oriented supplier.
The issue is a supplier flat-out refusing to deal with someone who is neither a Ltd company nor VAT registered on the incorrect presumption that they are a "consumer".
mikeselectricstuff:
Another data point. Rapid Electronics makes no mention of excluding consumers, and their terms implicitly include them .
For example
--- Quote ---8.1 If you purchase Goods from us via our catalogue or on the website and you are a UK/EU consumer, you are able to cancel your order with us for any reason or no reason at all within thirty (30) days following receipt of your Goods by providing us with notice.
--- End quote ---
They don't sell Keysight, but do sell Tektronix,TTi, Fluke, Flir, Keithley to name a few.
https://www.rapidonline.com/terms
The only thing they refuse to sell to non-account holders is leaded solder, due to specific legislation.
MCS also have no terms excluding consumers
YetAnotherTechie:
If the brand representatives that lurk here could point the specific legislation that's scaring them off, maybe we could look into it to find a solution/compromise...
tocsa120ls:
I wonder if this has something to do with Right to Repair... which is mostly relevant for private users, as any corporation will just bin the malfunctioning test gear and budget a new one (I mean look at what Shahriar fixes lately, I think the last two testers had a bad connector). Solution: don't sell to the pain-in-the-arse small customer which you will have to provide support for at least 2 years (EU law).
mikeselectricstuff:
--- Quote from: YetAnotherTechie on July 20, 2021, 10:28:30 am ---If the brand representatives that lurk here could point the specific legislation that's scaring them off, maybe we could look into it to find a solution/compromise...
--- End quote ---
I think they just want to avoid the requirements of legistation designed to "protect" consumers, avoid paying liability insurance that covers the stupid things that idiot consumers do, and justify the use of industrial EMC emissions limits.
I have no issue with any of that, only the way they decide whether someone is a "consumer".
A simple waiver is all that would be necessary, but big companies have to run everything through their legal dept, whose job encourages them to say "no".
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version