| Products > Test Equipment |
| Keysight (lack of) calibration & other services |
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| bd139:
Probably. The key thing here is you can’t override statutory law, even in click through T&Cs, only control your supply chain, which they don’t do here. So the whole thing is moot. If you buy something on Farnell (off account), enjoy your 6 year warranty under CRA 2015. But you might have to run it through MoneyClaim to get them to do anything. My father found this out the hard way once and lost the goods, the money and some extra money in costs paid. Or you can buy your stuff from a reputable manufacturer like TTi who will hand hold you through servicing a 20 year old bit of kit quite happily. |
| alanambrose:
Yeah, I found this a few month's ago when I inquired about the cal of my 3458As in the UK. I still have not got round to that yet (: I wondered at the time whether it was something to do with German law and all the Keysight stuff was going through Germany? I know some German suppliers won't supply to you unless you are a legit business. Fine for me as I have a legit UK ltd co. Although I was a bit surprised. The easiest solution is to get a small friendly legit business with a VAT #, incorporation # etc to put it through their books and just repay them the fees. You won't have much of a indemnity that way as it'll be through a third party, but you probably don't care about a guarantee on a cal service. Alan |
| Keith956:
I had a similar brush with Keysight recently. I wanted a spare part for a HP test fixture, rather than shelling out £550 or so for a new one. So I enquired from the Customer Services people in Winnersh Triangle. First they said the part was 'not for trade sale'. I questioned why (considering it was listed as a 'replacement part' in the manual) wasn't it available? And I do have a UK registered company number for the last 3 years, albeit with a low turnover, but specifically to appear as a B2B customer. It seemed odd, as only a year ago I'd successfully got a 34401A rear panel replacement from them with no fuss. They relented after a while, and asked me to submit a PO. I did, for 2 of the parts, thinking a spare would be useful. Only to be told by Keysight that I only had permission for 1! Who, I wonder, decides all of this? Does each order go through some official whose job is to yay or nay the request? Anyhow after resubmitting the PO, and being phoned for a credit card number for payment in advance, about 3 weeks later the part arrived from Germany. In a sizeable box about 40cmx40cm, for a 1cm part... A few days later I got an email survey request on how my dealings with the customer centre went. So of course I mentioned that I had specified many 100k$ worth of HP products over the years and up till now had always felt that HP/Agilent/Keysight's after sales support was a differentiator, and without that I'd just buy Chinese. |
| mikeselectricstuff:
--- Quote from: Keith956 on July 21, 2021, 09:41:26 pm --- They relented after a while, and asked me to submit a PO. I did, for 2 of the parts, thinking a spare would be useful. Only to be told by Keysight that I only had permission for 1! Who, I wonder, decides all of this? Does each order go through some official whose job is to yay or nay the request? --- End quote --- If parts have limited availability, it's not necessarily unreasonable to limit purchase quantities |
| Keith956:
--- Quote from: mikeselectricstuff on July 21, 2021, 10:05:51 pm ---If parts have limited availability, it's not necessarily unreasonable to limit purchase quantities --- End quote --- Well that may be a reason, but I somehow doubt it. Of course if they start rationing new product too I might start to believe it. To be honest I was surprised that parts were available at all for equipment that is out of warranty. The amount of time they must spend dealing with small enquiries can't be profitable. |
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