Products > Test Equipment

Keysight (lack of) calibration & other services

<< < (16/32) > >>

Cerebus:

Rohde and Schwarz:
Dear rf-messkopf,

we have checked back with our customer support and we did not terminate GLORIS accounts of individuals in general and if we do so, i.e. because the individual has more than one account, you usually get a notification. Please check back with customersupport@rohde-schwarz.com to see what happened and what we can do.

Our customer support also tries to help with any issues that occur in relation to our instruments no matter if the request comes from an individual or a company. They can provide access to an archive of historic documentation and will try to help with expertise if it is possible to repair or provide spare parts. If so, business customers can order this service directly with R&S and private individuals can address our partner Sky Messtechnik or one of our distributors.

Hope this helps to clarify the situation and with your individual problem
R&S Social Media Team

Rohde and Schwarz:
Dear Brian,

I just replied to rf-messkopf. But just in case you did not see this: we checked back with the customer support and it is not because we deactivate accounts of individuals but there must have been some other issue with your account. Please address customersupport@rohde-schwarz.com with details of the problem and your account so that the colleagues can resolve the issue.

Thanks and have a nice weekend
Rohde & Schwarz Social Media Team

bd139:
You know it's bad when R&S are more active on a Keysight thread than Keysight are  :-DD

I love how latest Keysight YT video caption is "Frank Alandt, Keysight Senior Services Account Manager, discusses how he helped a research center keep their project on track by providing technical expertise and committed turn-around time for support."

rf-messkopf:

--- Quote from: Rohde and Schwarz on July 30, 2021, 03:40:19 pm ---Dear rf-messkopf,

we have checked back with our customer support and we did not terminate GLORIS accounts of individuals in general and if we do so, i.e. because the individual has more than one account, you usually get a notification. Please check back with customersupport@rohde-schwarz.com to see what happened and what we can do.

Our customer support also tries to help with any issues that occur in relation to our instruments no matter if the request comes from an individual or a company. They can provide access to an archive of historic documentation and will try to help with expertise if it is possible to repair or provide spare parts. If so, business customers can order this service directly with R&S and private individuals can address our partner Sky Messtechnik or one of our distributors.

Hope this helps to clarify the situation and with your individual problem
R&S Social Media Team

--- End quote ---

Dear R&S Team,

thank you for getting back to me in this matter. It is reassuring to hear that R&S is still willing to make manuals and other information available to private individuals. In fact, I had very good experiences with R&S in this regard in the past. I was all the more appalled that apparently this service was no longer available to private individuals. If Sky Messtechnik and other distributors in Germany (Datatec?) can sell the full inventory of R&S spare parts, that would be an acceptable solution.

I will contact the mentioned email address to get my Gloris account back working, and I'll report here about the outcome.

Thanks again for looking into this issue.

Thanks are also due to forum user Rich@RohdeScopesUSA, who helped in the background, and with whom I've been in contact in the past two weeks.

Mario

Navigation

[0] Message Index

[#] Next page

[*] Previous page

There was an error while thanking
Thanking...
Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod