Products > Test Equipment
Keysight (lack of) calibration & other services
maxwell3e10:
I tried to get a quote from Keysight for a fancy microwave generator using company e-mail. Their "Instant quote" feature that I used in the past doesn't seem to work anymore. So a representative contacted me to confirm that my configuration was valid. After another couple of days and e-mails - still no quote.
2N3055:
Keysight turned around their business since 2014 and more than quadrupled profits.
There is series of videos from upper management from their "2020 Investor day" (and previous years too), where, in clear language they outline Keysight strategy.
Basically, they are converting from perpetual licenses to software as a service (you will rent software, not buy it), to high profit industries where they don't sell T&M equipment but "provide solutions to industries" where there are high profit margins, and pulling out of low profit areas. They outsource 50% of all manufacturing, and will "optimize" that even more.
Basicaly, they are going the way the IBM went a decade ago (I guess Keysight also made that strategy then, it's just takes time to implement it), where they basically stopped making computers, except some special servers and mainframes, sold Thinkpad to Lenovo, and just do software and integrations..
Their behaviour will follow this strategy. A small bussines that buys one 3000T series device is NOT their target market.
bd139:
Yep. Look how successful Lenovo are now compared to IBM.
Towger:
Classic short-term gain. By the time management retiree with their good pensions they will be in serious trouble again. You need to look after the little customers, they may become big customers and even if they don't the big customer's employees who make decisions may also have once been a small customer. The type of business does not matter, I have personally seen it happen. Sales reps blowing their budget wine and dining management to get a big contract, not knowing their companies past sins have ruled them out at the started block.
rf-messkopf:
--- Quote from: rf-messkopf on July 30, 2021, 05:26:28 pm ---I will contact the mentioned email address to get my Gloris account back working, and I'll report here about the outcome.
--- End quote ---
My Gloris account is working again. Thank you R&S for resolving this quickly.
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