Products > Test Equipment
Keysight (lack of) calibration & other services
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The Bootloader:

--- Quote from: zitt on July 23, 2021, 06:15:53 am ---R&S and Keysight needs to listen up here...
I am a hobbyist by night... but have engineer approval/recommendations in my day job for a major fortune 500 company.

--- End quote ---

This times 1000000. The electronics industry is a small one. People move around and talk to each other.
Hardware design is hard, we don't need suppliers that make our work more difficult than needed.

Hopefully Keysight can find a solution to properly support all of their customers.
With all the efforts they do in marketing (Keysight University, ...), it would be a waste not to do so.
bdunham7:

--- Quote from: Rohde and Schwarz on July 30, 2021, 03:45:16 pm --- it is not because we deactivate accounts of individuals but there must have been some other issue with your account. Please address customersupport@rohde-schwarz.com with details of the problem and your account so that the colleagues can resolve the issue.

--- End quote ---

OK, I did that and I got a proper e-mail this time with the explanation that due to security issues, R&S does not permit corporate accounts to register with generic emails (gmail, hotmail, yahoo, etc) and private account holders with such emails would need to provide a model and serial number of an R&S device to reactivate their account.  I provided the model and serial numbers and my account is now active again.  I'm still working on the spare parts angle.  If anyone knows of an R&S distributor willing to take an order for one rear foot (p/n 1096.2493.00 drawing # 5063  "RUECKWANDFUSS 50MM", a rear foot assembly) let me know.

Thanks to Rich@RohdeScopesUSA for whatever went on in the background.
Rich@RohdeScopesUSA:
Hi Everyone - I'm happy to see the Gloris accounts are getting back up and running.  Thanks to my colleagues in Munich for figuring out the glitch there. 

I think I've replied to all the PMs - I apologize for my slowness in getting back to some of you.  Please don't hesitate to let me know if I didn't get back to you  :-+

-Rich
TimFox:

--- Quote from: Keysight DanielBogdanoff on July 16, 2021, 10:46:06 pm ---
--- Quote from: bdunham7 on July 16, 2021, 03:00:23 pm ---
--- Quote from: TheSteve on July 16, 2021, 02:44:42 pm ---So now we need to determine if this is a global thing or something localized to a region to maybe get around some consumer protection laws.

--- End quote ---

I'm pretty sure that this is either a result of a legitimate interpretation of a boneheaded "consumer protection" law or a boneheaded interpretation of a legitimate consumer protection law.  I don't know which law specifically, but I seriously doubt Keysight is intentionally shunning paying customers just because they don't like them.

--- End quote ---

My understanding is that it's "a legitimate interpretation of a boneheaded 'consumer protection' law." I believe there are some restrictions around "industrial equipment" [probably not the correct legal term] being sold to non-industrial parties (aka individuals). I do not know the details but @oldtestgear I'm looking into it with Peter.

--- End quote ---

This reply from Keysight on July 16 seems to be their latest reply.  Does anyone know what the current situation is?
Cerebus:
[Fx: sounds of stridulation]



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