Products > Test Equipment
Keysight (lack of) calibration & other services
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Cerebus:

--- Quote from: wolfy007 on August 07, 2021, 07:05:13 am ---I now work for the Universities central IT group, but once again here we are looking at any cost saving we can make. I know in arts one group that moved from Adobe Photoshop to Affinity Photo in a bid to reduce annual costs as another example.

--- End quote ---

I used to work in producing commercial software, one of the early (1980s) AI tools. We fully understood the value of "poisoning the minds of the young" as our CEO used to describe it and would offer massive educational discounts to get our products used in a teaching context. Our market was small and niche enough, and the software sales cycle personal enough (i.e. every customer met a salesman) that it wasn't hard for us to track the effects of this. We knew and could prove that educational sales converted into commercial sales as graduates moved on into industry. Any company that forgoes this free sales channel or puts barriers in the way of it (like making themselves too expensive for academia as you've illustrated) is stupid.
2N3055:
My son at his university has available in labs Rigol and Keysight scopes. He tells me that his fellow students already don't have prejudice and don't think some equipment is inferior just because of name. They will chose Rigol scope if it has measurement that Keysight doesn't (if you didn't buy a license, for instance) with no problem. I think cat is out of the bag already for new generations...
They don't care as long as they can afford it and it does the job..
Uky:
The lack of freely available support documentation (known as CLIP) with schematic drawings, parts lists, etc is in my opinion another reason to be careful when selecting an instrument supplier. The instruments used at my workplace has to be there for a long time. Thus, the strategy that I implemented was this:

If the instrument did not need to meet any stringent specifications that required a brand new state of the art device, I always purchased old second hand instruments where CLIP was available. Such instruments are quite inexpenceive. As long as they work, fine. If they fail, I was normally able to fix them. If not, the low cost meant that they could be discarded without any "financial pain". If there was a need for performance, the first rule stated in a previous post applied.
2N3055:

--- Quote from: Uky on August 08, 2021, 07:50:18 am ---The lack of freely available support documentation (known as CLIP) with schematic drawings, parts lists, etc is in my opinion another reason to be careful when selecting an instrument supplier. The instruments used at my workplace has to be there for a long time. Thus, the strategy that I implemented was this:

If the instrument did not need to meet any stringent specifications that required a brand new state of the art device, I always purchased old second hand instruments where CLIP was available. Such instruments are quite inexpenceive. As long as they work, fine. If they fail, I was normally able to fix them. If not, the low cost meant that they could be discarded without any "financial pain". If there was a need for performance, the first rule stated in a previous post applied.

--- End quote ---

So you basically won't buy any electronic device ever again, unless it was made before, say, 1980es... ??
Uky:
Yes we did. We purchased two signal analyzers which both failed following a power cycling after an O/S (Windows) update resulting in a lost calibration, (possibly caused by the FPGA in the LO-module being erased in the process), over their entire frequency range. The cost estimate for repairing them was US $7000 a piece, corresponding to almost half the price we initially payed for them. Needless to say - We rejected the quotation and the plan was to relocate them to a place where we could use them in a narrow band application.
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