Products > Test Equipment
Keysight 1200X series "no replaceable parts are available"
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Porama6400:

--- Quote from: Fungus on June 13, 2022, 02:49:11 pm ---Also: Most customers will go around boasting about how they "sent in an old one and got a new one in return" so this replacement policy also has a psychological benefit (Fluke owners often justify the purchase price of their meters this way).

It's wasteful but it's the world we live in.

--- End quote ---

I would not surprised if they do that for product in warranty.
outside warranty, I'd assume that they would charge you for some refurbished unknown-history replacement though? I know at least Apple does that.
like Fraser said

--- Quote from: Fraser on June 12, 2022, 12:21:50 pm ---I preferred repair of my unit or ‘new for old’ policies as I take great care of my kit and if it failed soon after purchase I did not want some unknown usage hours unit replacing it.

--- End quote ---

if for whatever reason something failed and I can't fix it, I'd rather just replace that particular board
tooki:
Apple doesn’t have separate stock for in- and out-of-warranty replacements. However, their refurb process is so thorough that it’s indistinguishable from new: iPhones (and iPads probably too; dunno about newer MacBooks, but older ones did not get replaced) get a new housing, display, and battery every time, so in essence they’re just reusing they logic board and replacing everything else.
Fungus:

--- Quote from: tooki on June 13, 2022, 07:07:14 pm ---Apple doesn’t have separate stock for in- and out-of-warranty replacements. However, their refurb process is so thorough that it’s indistinguishable from new: iPhones (and iPads probably too; dunno about newer MacBooks, but older ones did not get replaced) get a new housing, display, and battery every time, so in essence they’re just reusing they logic board and replacing everything else.

--- End quote ---

Apple has a lot of broken screens and cases so it makes sense to re-use the expensive parts (ie. circuit boards).

Keysights are the other way around: It will mostly be the electronics that fail, not the screens or cases. They won't have the same economics.
Porama6400:

--- Quote from: tooki on June 13, 2022, 07:07:14 pm ---Apple doesn’t have separate stock for in- and out-of-warranty replacements. However, their refurb process is so thorough that it’s indistinguishable from new: iPhones (and iPads probably too; dunno about newer MacBooks, but older ones did not get replaced) get a new housing, display, and battery every time, so in essence they’re just reusing they logic board and replacing everything else.

--- End quote ---

I would not doubt the exterior will be very good. But the refurb board itself does not get treated well at all. At least the one shown in Louis Rossmann's video.
EE-digger:
To the OP.

In warranty, you're going to get a replacement unit.  Keysight units are generally in flawless or near flawless condition from my experience with the Ebay store and with repairs, for about 10 products in total.

I have the same concerns as Fraser in that I keep my equipment in near perfect condition.  I've never been disappointed by Keysight.

Out of warranty, you better have a service agreement or be prepared to fix it yourself (without documentation for the most part).

I dodged an expensive bullet when my 4000A scope failed.  The main board (almost $6k) was replaced under a service agreement I had recently put in place.

Keysight service agreements are in some cases, around 10% of a one time event type of repair.  I don't know what they are for the 1000 scopes.

I would no longer purchase ANY multi $k piece of equipment without availability of a long term service agreement after warranty runs out.  With ASICs, large BGAs and lack of documentation, your unit may become a cool looking door stop.

At home, NO service agreements except for anything with a compressor (ac, frig, dehumidifier).  They are very short lived.


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