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| Keysight 1200X series "no replaceable parts are available" |
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| Porama6400:
--- Quote from: Fungus on June 13, 2022, 02:49:11 pm ---Also: Most customers will go around boasting about how they "sent in an old one and got a new one in return" so this replacement policy also has a psychological benefit (Fluke owners often justify the purchase price of their meters this way). It's wasteful but it's the world we live in. --- End quote --- I would not surprised if they do that for product in warranty. outside warranty, I'd assume that they would charge you for some refurbished unknown-history replacement though? I know at least Apple does that. like Fraser said --- Quote from: Fraser on June 12, 2022, 12:21:50 pm ---I preferred repair of my unit or ‘new for old’ policies as I take great care of my kit and if it failed soon after purchase I did not want some unknown usage hours unit replacing it. --- End quote --- if for whatever reason something failed and I can't fix it, I'd rather just replace that particular board |
| tooki:
Apple doesn’t have separate stock for in- and out-of-warranty replacements. However, their refurb process is so thorough that it’s indistinguishable from new: iPhones (and iPads probably too; dunno about newer MacBooks, but older ones did not get replaced) get a new housing, display, and battery every time, so in essence they’re just reusing they logic board and replacing everything else. |
| Fungus:
--- Quote from: tooki on June 13, 2022, 07:07:14 pm ---Apple doesn’t have separate stock for in- and out-of-warranty replacements. However, their refurb process is so thorough that it’s indistinguishable from new: iPhones (and iPads probably too; dunno about newer MacBooks, but older ones did not get replaced) get a new housing, display, and battery every time, so in essence they’re just reusing they logic board and replacing everything else. --- End quote --- Apple has a lot of broken screens and cases so it makes sense to re-use the expensive parts (ie. circuit boards). Keysights are the other way around: It will mostly be the electronics that fail, not the screens or cases. They won't have the same economics. |
| Porama6400:
--- Quote from: tooki on June 13, 2022, 07:07:14 pm ---Apple doesn’t have separate stock for in- and out-of-warranty replacements. However, their refurb process is so thorough that it’s indistinguishable from new: iPhones (and iPads probably too; dunno about newer MacBooks, but older ones did not get replaced) get a new housing, display, and battery every time, so in essence they’re just reusing they logic board and replacing everything else. --- End quote --- I would not doubt the exterior will be very good. But the refurb board itself does not get treated well at all. At least the one shown in Louis Rossmann's video. |
| EE-digger:
To the OP. In warranty, you're going to get a replacement unit. Keysight units are generally in flawless or near flawless condition from my experience with the Ebay store and with repairs, for about 10 products in total. I have the same concerns as Fraser in that I keep my equipment in near perfect condition. I've never been disappointed by Keysight. Out of warranty, you better have a service agreement or be prepared to fix it yourself (without documentation for the most part). I dodged an expensive bullet when my 4000A scope failed. The main board (almost $6k) was replaced under a service agreement I had recently put in place. Keysight service agreements are in some cases, around 10% of a one time event type of repair. I don't know what they are for the 1000 scopes. I would no longer purchase ANY multi $k piece of equipment without availability of a long term service agreement after warranty runs out. With ASICs, large BGAs and lack of documentation, your unit may become a cool looking door stop. At home, NO service agreements except for anything with a compressor (ac, frig, dehumidifier). They are very short lived. |
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