| Products > Test Equipment |
| Keysight 1200X series "no replaceable parts are available" |
| << < (8/8) |
| bd139:
Wouldn't be too sure of that. Looks like Apple have had enough of their shit too :-DD 2020 Apple presentation - Keysight 2022 Apple presentation - Rigol (yes I know this isn't a proper comparison as it's just marketing presentation) |
| mikeselectricstuff:
I recall a few years ago I got a replacement rubber membrane function keymat for my Agilent MSO6034A - one phone call and about £6 including shipping - happy days... I can see that they don't want to get into component-level repairs nowadays, but very disappointing if such a readily-replaceable wear item wasn't available. |
| tautech:
--- Quote from: bd139 on June 23, 2022, 03:46:20 pm ---The real picture looks like this: On one hand we've got Keysight pissing off private customers on multiple threads by refusing to calibrate or support their products. On the other hand we've got Siglent providing patched firmware for a bug for a customer the next day without a support contract in place or even any validation that the product is in warranty or not or who the buyer is in another thread. Pricing for the same specification device: Keysight £1136 ex VAT Siglent £300 ex VAT If the Siglent completely breaks in any way out of warranty (both have default 3y warranty) you can afford to buy another one 3.78 times in the same lifespan. --- End quote --- TBH as it has panned out, I believe Siglent already had a beta firmware to address that problem (but it hasn't 100%) and spotted the thread and contacted us to work with their customer in the US and provide them with the beta firmware. As mentioned it's a work in progress as the beta FW wasn't a 100% fix however for sure you can be impressed Siglent took the initiative to contact us before anyone had even lodged a bug report and provide us with a patch they thought might work.....it didn't. :( Although we are just a tiny distributor for them this is par for the course of late in that they offer great communication channels and are refreshing to deal with....especially their tech support staff that go above and beyond to sort out most any issue. We keep throwing crumbs their way and while you may not get much in the way of acknowledgement some months later your suggestions start turning up within the UI of models.....that impresses me yet some also comes from relaying suggestions from members here. Are they perfect, no but at least you can work with them as the several EEVblog member Siglent beta testers can also attest to. But never forget, without all the recent eastern upstarts we'd all be paying considerably more for our equipment where now you can equip a quite reasonable lab with a SA/VNA, DSO, AWG, PSU and bench meter all new for just $5k. :o |
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