Products > Test Equipment
Keysight 34465A reliability
KeithFisk:
--- Quote from: SteveyG on April 05, 2022, 10:09:41 am ---We've had 5 out of 12 purchased in 2019 fail the same way at work.
--- End quote ---
Did Keysight provide an explanation for the fault and more importantly what they have done to stop it happening again?
HighVoltage:
--- Quote from: KeithFisk on April 05, 2022, 08:38:42 pm ---
Mine was purchased in early 2018 so out of warranty
--- End quote ---
A few years ago, all warranties for all 344xxA DMM were extended because of the high voltage rating debakel.
So, there is a good possibility, that your DMM is still under warranty.
Or at least, I would ask Keysight to cover it under warranty and see what they have to say.
HighVoltage:
--- Quote from: SteveyG on April 05, 2022, 10:09:41 am ---We've had 5 out of 12 purchased in 2019 fail the same way at work.
--- End quote ---
They were all 34465A models?
That is ridicules!
SteveyG:
All 34465As, but that's only because that's all we buy. They all got fixed, only notes were that the front panel PCB had failed if I remember correctly. The Keysight service van comes once a month for service an calibrations so it just all was handled through them with all the other equipment. Not had any issues since though.
floobydust:
Likely not related to OP's fault, but something to point out (and I do hope I'm wrong here):
TI/Stellaris LM3S1D21 ARM processor is discontinued 2016 and withdrawn from the market due to the flash corruption issues. The parts are a lemon, known about in 2014.
"Flash corruption or device failure may occur at power on"
"Flash memory endurance cycle specification is 100 cycles"
"Flash memory corruption may occur when device is unpowered and stored for several months - Due to the storage oxide thickness and trap-assisted electron tunneling, there are more leaked cell values than originally expected in the Flash design within several months after programming. As a result, the ECC logic is not able to repair all of the errors in the Flash memory. Data derived from customer returns predicts that devices that are left unpowered at room temperature storage for 6 months can result in failure rates of 2000-3000 DPPM per year."
Ref: TEMPEST/INFERNO LM3S Errata Document (Literature Number: SPMZ861)
Bench multimeter product line 34461A, 34465A, 34470A use this MCU not as the main front panel processor but I think it's the Inguard processor.
If this is a real problem, silicon revisions need to be confirmed it's all 130nm parts, Keysight should be offering free extended warranty. It would be a massive debacle.
Front Panel processor ST SPEAr320S-2 is obsolete as well, but I did not dig into its issues.
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